Title
Software as a Service (SaaS) - Case Management System - Office of the Federal Ombudsperson for Victims of Crime (OFOVC)
Reference number
cb-766-58483371
Solicitation number
1000036932
Publication date
2026-07-27
Tender closing date
2026-09-09T14:00:00
Expected contract start date
2027-01-01
Expected contract end date
2032-03-31
Unspsc description
*Cloud-based software as a service
Notice type
Request for Proposal
Procurement method
Competitive - Open bidding
Selection criteria
Highest Combined Rating of Technical Merit and Price
Trade agreements
*Canada-Korea Free Trade Agreement (CKFTA)
*Canada-Chile Free Trade Agreement (CCFTA)
*Canada-Honduras Free Trade Agreement
*Canada-Ukraine Free Trade Agreement (CUFTA)
*Canadian Free Trade Agreement (CFTA)
*Canada-European Union Comprehensive Economic and Trade Agreement (CETA)
*Canada-UK Trade Continuity Agreement (Canada-UK TCA)
*Comprehensive and Progressive Agreement for Trans-Pacific Partnership (CPTPP)
*Canada-Panama Free Trade Agreement
*Canada-Peru Free Trade Agreement (CPFTA)
*Canada-Colombia Free Trade Agreement
Regions of delivery
*Canada
Contracting entity name
Department of Justice (JUS)
Contracting entity address line
284 Wellington Street
Contracting entity address city
Ottawa
Contracting entity address province
Ontario
Contracting entity address postal code
K1A 0H8
Contracting entity address country
Canada
Contact info name
Sharon Ruiter
Contact info email
sharon.ruiter@justice.gc.ca
Contact info phone
343487-4465
Contact info address line
284 Wellington Street
Contact info province
Ontario
Contact info postalcode
K1A 0H8
Contact info country
Canada
Attachment
https://canadabuys.canada.ca/sites/default/files/webform/tender_notice/101674/1000036932_rfo_eng.pdf,https://canadabuys.canada.ca/sites/default/files/webform/tender_notice/101674/1000036932_srtm_bil.xlsx
Tender description
The Department of Justice Canada (JUS) has a requirement for a Software as a Service (SaaS) platform and associated services (via the issuance of Task Authorizations) to support case management of files enabling robust reporting and data analysis. This solution is required to effectively manage case files, increase capacity for trend analysis and support systemic reviews.
The case management solution must be bilingual, respect Government of Canada accessibility and security requirements, be user friendly, have a data entry interface that will avoid the possibility of overwriting information from one victim/case to another, and have an efficient search engine. The system also needs to allow the deletion of transitory information in a victim/case file upon request from the user.
The Office of the Federal Ombudsperson for Victims of Crime (OFOVC) need to acquire a new commercially-available case management system. It is expected that both offices will have similar technical requirements, although specific fields/categories and work flows within the system will be different between the offices. This system should be a web-based service offered by the Contractor, where the data will be stored on a cloud (server must be located in Canada). The system should allow the OFOVC to capture, manage, and analyze information provided by clients/inquirers who contact the offices as well as facilitating the tracking of activities and follow-ups.
JUS intends to award one (1) contract for this solution for five (5) years.
There are security requirements associated with this requirement. For additional information, consult the solicitation documents.
