1 INTENT
The NCC is seeking maintenance management services with the objective of supporting high standards of service excellence at the best cost. The NCC believes that this Request for Proposal (RFP) will result in a successful contract award however, in the event proposals submitted do not meet these basic objectives, the NCC will not proceed with contract award and will implement alternative service delivery approaches.
This statement of work (SOW) contains detailed specifications, guidelines, best practices and the expression of the NCC’s expectations, all based on decades of experience and knowledge. A high level of effective communication and collaboration between the NCC and the Contractor is essential. The Contract contains both fixed-price and when/as needed services. While working with the NCC the Contractor is expected to develop methods that create “mutual win” situations.
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2 TERM
This RFP contemplates entering into a Contract having a Term of seven (7) consecutive years beginning April 1, 2024 and ending March 31, 2031. The fixed fees for each Year shall each be subject to an increase of + 2.0% over the previous Year's fees.
3 SCOPE
The Maintenance Management Contract details the provision of Landscape Maintenance, Civil Maintenance, Snow and Ice Control, waste management and cleaning services as well as other related services on NCC sites located within the National Capital Region. The Contract also includes the provision of specialized Maintenance programs, event support and certain reporting obligations. The Contractor will ensure he or she provides the services and achieves the outcomes described in the Contract even though individual tasks may or may not be specifically mentioned or identified but are required to provide the totality of the services requested.
4 CONTEXT
The National Capital Commission (NCC), through its Capital Stewardship Branch (CS Branch), manages the natural and built facilities and assets in the core and urban areas of the Capital, which contributes towards its rich symbolic setting as the seat of national government. The CS Branch manages contracts which provide high quality Maintenance services for the Commission’s urban sites as well as summer and winter Maintenance of major federal institutions in the Capital, such as Parliament Hill. Effective Maintenance and lifecycle management is required for a diverse mix of assets ranging from urban conservation areas, naturalized meadow parkways to heavily used downtown parks which host major national events. The overall objectives of the Maintenance practices are to ensure public health and safety, protect and preserve assets and provide for an enjoyable experience of NCC sites in keeping with their key role as part of the Nation’s Capital. In achieving these objectives, the NCC is committed to planning, developing and implementing its programs and activities in a manner that minimizes adverse effects on the environment and ideally enhances the environmental resources under its responsibility.
The CS Branch also delivers visitor products and services such as green spaces, the Capital Pathway, the Floral Program, the Rideau Canal Skateway and the Sunday Bikeday program. As part of its mandate, the CS Branch delivers support services to events that enhance the positioning of the Capital as a key destination for Canadians.
