REQUEST FOR PROPOSALS –Marketing Automation Tool
ABOUT FCC
FCC is Canada’s leading agriculture and food lender, dedicated to the industry that feeds the world. FCC employees are committed to the long-standing success of those who produce and process Canadian food by providing flexible financing, AgExpert business management software, information and knowledge. FCC provides a complement of expertise and services designed to support the complex and evolving needs of food businesses. As a financial Crown corporation, FCC is a stable partner that reinvests profits back into the industry and communities it serves. For more information, visit fcc.ca.
RFP CONTACT
Dhruv Bhatt
Procurement and Vendor Manager
Farm Credit Canada
p••••••••@•••.ca
RFP SCOPE
FCC is looking for a Saas solution that will:
Enable Marketing Automation
by pushing analytics and data from website to CRM (E.g. User behaviour, known users, content engagement)
by executing through Multi-channel (Links email, social, web, etc.)
by enhancing personalization offerings with targeted campaigns and tactics
Help Improve Employee Engagement and Confidence
by creating personalized experiences for customers without burdening their own capacity
by identifying areas of opportunity from an organic and paid perspective to inform new marketing strategy to generate qualified leads
by identifying and understanding the prospect and customer journey
by sending push notifications to inform RMs of customer activity, goal and milestone achievements, and contact efforts
And by surfacing this information in our CRM through an integration
Help Build Customer Loyalty by offering solutions relevant to their operation and preferences
Help Manage Consent & Preference by integrating with OneTrust
Help Harmonize the customer information, from 2 “sales” homegrown CRMs, to get a single version of the truth about the customer.
Help Provide Insights Through Integration with Google Analytics, Google Ads & Site Improve
For further details, refer to the RFP and Appendix A (RFP Schedule, Evaluation Process, Scope and Proposal Instructions) documents that are uploaded to MERX.
RFP PARTICULARS
All conditions for Proponent participation are included in the RFP documents.
Duration of Contract: Up to 5 Years
Options: Not Applicable
Estimated Quantity of Goods or Services: See RFP for further details
Timeframe of Delivery of Goods or Services: Not Applicable
RFP SCHEDULE
RFP Release Date: July 13, 2023
Proponent Questions Accepted Until: July 21, 2023 at 2:00 PM CST (SK time) at 2:00PM*
FCC Response to Proponent Questions Delivered Before: August 1, 2023 at at 5:00PM*
RFP Closing Date/Time: August 10, 2023 at at 2:00PM*
NOTE: All times are CST – Saskatchewan. The above dates are subject to change at the sole discretion of FCC. Any changes to the RFP Schedule will be communicated to all Proponents via amendment on MERX.
RFP PROCESS CONSIDERATIONS
This opportunity is covered under the provisions of Chapter 5 (Government Procurement) of the Canadian Free Trade Agreement (CFTA) and Chapter 19 (Government Procurement) of the Canada-European Union Comprehensive Economic and Trade Agreement (CETA).
FCC is subject to the Official Languages Act (Canada). Proponents may choose to respond to this RFP in their official language of choice (English or French).
This opportunity notice references a non-binding, competitive RFP, and is not a call for tenders. FCC is not obligated to proceed with the Work described in the RFP Scope, and may cancel the RFP at any time. FCC’s procurement process allows for consecutive or concurrent negotiations between FCC and one (1) or multiple Proponents, prior to awarding a Contract.
MERX ELECTRONIC BIDDING SYSTEM
This Request for Proposals (RFP), including any attachments and amendments to such RFP, is available for download by the Proponent on MERX. MERX is a Canadian Public Tenders electronic bidding system accessible at https://www.merx.com. It is the sole responsibility of the Proponent to ensure its compatibility with MERX.
Proponent proposals MUST be submitted electronically through MERX, preferably in a PDF or MS Word file, prior to the RFP Closing Date/Time specified in the RFP. Proposals submitted in other formats, by other methods or through any other means, or after the RFP Closing Date/Time specified in the RFP, may be rejected by FCC.
PRIORITY OF DOCUMENTS
In the event there are any discrepancies between this opportunity notice and the information on the MERX website proper, this opportunity notice shall take precedence. Bidding and Documents are available on http://www.merx.com. Fees may apply; See https://www.merx.com/public/pricing for more information.
