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← All tenders
Farm Credit Canada (FCC)

DP–Centre de contact en tant que service

Other
Estimated value
Not disclosed
Deadline
January 30, 2026
Published
December 8, 2025
Type
*gd *srv
Explore similarSaskatchewan

Full description

Farm Credit Canada (FCC) is inviting proposals for a cloud-based Contact Centre as a Service (CCaaS) platform. The solution must support approximately 180 users, handle 200,000 annual calls, and provide bilingual (English/French) capabilities. Key requirements include Single Sign-On via Microsoft Azure AD, omnichannel support, advanced AI features, and integration with enterprise systems. Proponents must demonstrate experience, meet all mandatory criteria, and comply with privacy and security standards.Bidding and Documents are available on http://www.merx.com. Fees may apply; See https://www.merx.com/public/pricing for more information.

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Basic information

Reference
MX-443781856771
Solicitation no.
TE25-RN-004
Buyer
Farm Credit Canada (FCC)
Method
Competitive - Open bidding
Procurement category
*GD *SRV
Trade agreements
*Canada-European Union Comprehensive Economic and Trade Agreement (CETA) *Canadian Free Trade Agreement (CFTA)
Estimated value
Not disclosed
Source
canadabuys

Delivery & regions

Province
Saskatchewan

Key dates

Published
December 8, 2025
Closes
January 30, 2026
Amendment no.
003

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