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← All tenders
Department of Public Works and Government Services (PSPC)

EQ732-231844 - Services du centre national d'appels de service

Request for Proposal (RFP)
Estimated value
Not disclosed
Deadline
August 4, 2023
Published
July 10, 2023
Type
Services
Explore similarManagement and Business Professionals and Administrative ServicesQuebec
Awarded
This contract has been awarded. Details are drawn from the federal award notice for this solicitation.
Winning supplier
HR Associates
Award date
2023-10-01
Supplier location
Etobicoke, Ontario
Request for Standing Offer

Full description

Call-centre Temporary Personnel
EQ732-231844/A
Christopher Casale
Telephone No.: 343-575-5249
C••••••••@••••••••.••.ca

Canada is seeking offers from Offerors to provide reliability security-cleared, bilingual, call-centre temporary personnel on a shift-basis to the National Service Call Centre of PWGSC located at 4900 Yonge Street, Toronto, Ontario for Public Works and Government Services Canada (PWGSC) or any other Government of Canada Satellite Office as determined by the Project Authority. The resources will be required on an as-and-when requested basis for a period of two (2) years from date of Standing Offer Issuance with an option to extend for three (3) - one (1) year periods. It is anticipated that up to 3 standing offers will be issued as a result of this request for standing offers.
Offerors must clearly demonstrate compliance with each mandatory technical criteria. Failure to demonstrate compliance will result in the offer being deemed non-responsive, and be given no further consideration.
AMENDMENT TO RESPONSE DEADLINE CLOSING TIME: Please disregard the Ariba Discovery posting response deadline closing time. All required supporting documentation and bid submission must be submitted on 2023-08-04 by 14:00 EDT. All offers submitted after 14:00 EDT will result in the offer being declared non-responsive.

AI Analysis

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Basic information

Reference
WS3934510333-Doc4073827495
Solicitation no.
WS3934510333
Buyer
Department of Public Works and Government Services (PSPC)
Notice type
Request for Proposal
Method
Competitive - Open bidding
Procurement category
*SRV
Trade agreements
*Canada-Chile Free Trade Agreement (CCFTA) *Canada-European Union Comprehensive Economic and Trade Agreement (CETA) *Canada-Ukraine Free Trade Agreement (CUFTA) *Canada-Korea Free Trade Agreement (CKFTA) *Canada-Colombia Free Trade Agreement *Comprehensive and Progressive Agreement for Trans-Pacific Partnership (CPTPP) *North American Free Trade Agreement (NAFTA) *Canada-Honduras Free Trade Agreement *Canada-UK Trade Continuity Agreement (Canada-UK TCA) *Canada-Panama Free Trade Agreement *Canada-Peru Free Trade Agreement (CPFTA) *Canadian Free Trade Agreement (CFTA) *World Trade Organization Agreement on Government Procurement (WTO GPA)
Estimated value
Not disclosed
Source
canadabuys

Classification & terms

UNSPSC
UNSPSC 80000000 — Management and Business Professionals and Administrative Services

Delivery & regions

Province
Quebec
Regions of delivery
*Ontario (except NCR)
Contract term
September 1, 2023 → ?

Key dates

Published
July 10, 2023
Closes
August 4, 2023
Amendment no.
006

Contact

End-user
Department of Public Works and Government Services (PSPC)
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Likely incumbents

(5)

Suppliers who have won similar work from this buyer before.

  1. 1
    PricewaterhouseCoopers LLP
    15 contracts won· latest May 28, 2025
    CAD $133.5M
    total awarded
  2. 2
    Tato Recruiting Inc., S.i. Systems ULC., in Joint Venture
    9 contracts won· latest February 16, 2026
    CAD $103.5M
    total awarded
  3. 3
    DONNA CONA INC., IBM CANADA LIMITED/IBM CANADA LIMITÉE, in Joint Venture
    9 contracts won· latest June 16, 2026
    CAD $64.5M
    total awarded
  4. 4
    Deloitte Inc.
    6 contracts won· latest May 29, 2025
    CAD $92.6M
    total awarded
  5. 5
    TEKSYSTEMS CANADA CORP./SOCIÉTÉ TEKSYSTEMS CANADA
    6 contracts won· latest January 29, 2026
    CAD $73.8M
    total awarded

PricewaterhouseCoopers LLP is the most likely incumbent, based on how often and how recently they have won this buyer’s work in this category. To displace them, expect to need a clearly stronger proposition or price.

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