May 5, 2023 : Round 2 of Q&A's published
April 20th, 2023 : Round 1 of Q&A's published
The Client Experience Branch has a requirement to respond to the specific needs of the Immigration, Refugees, and Citizenship Canada (IRCC) clients. Normally, the application kits are made up of instruction guide, several application forms and associated document checklist. However, IRCC receives requests from the public for braille and large print format either in English or French.
Generally, the on line availability of documents allows clients to print the materials themselves. IRCC continues to offer printing and distributions of paper versions of instruction guides, application forms and checklists to the following groups of clients:
1) Clients requesting braille or large print (18 points) paper format;
2) Clients who self-identify as all of the following:
- do not have access to the internet or who do not have a printer;
- do not have family members or friends who can assist them; and
- unable to access instruction guides and forms via an organization or business due to a mobility disability
3) Clients who reside in remote areas where internet access is unavailable
