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← All tenders
Business Development Bank of Canada

Migration du système de gestion de la relation client (CRM)

Other
Estimated value
Not disclosed
Deadline
August 11, 2023
Published
July 7, 2023
Type
Services
Explore similarQuebec
Awarded
This contract has been awarded. Details are drawn from the federal award notice for this solicitation.
Winning supplier
Accenture
Contract value
CAD $20M
Award date
2023-11-28
Supplier location
Ottawa, Ontario

Full description

This tender notice is to obtain pricing and service details for a professional services partner to assist BDC in its CRM Evolution project.
Microsoft CRM Dynamics (version 8), one of the central pieces of BDC’s core banking ecosystem, will reach end of support in January 2026; only one more version is available for upgrade before clients are obliged to migrate to Microsoft’s cloud solution.?
The current version has many business and IT pain points and lacks capabilities to enable BDC’s ambitions; a business case is under development to identify the main benefits that this transition can bring.?
BDC wants to identify an experienced partner that will accompany it during this transition.?

Questions and proposals from bidders should be submitted via MERX.Bidding and Documents are available on http://www.merx.com. Fees may apply; See https://www.merx.com/public/pricing for more information.

AI Analysis

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Basic information

Reference
MX-42804191827
Solicitation no.
RFP-0000251520
Buyer
Business Development Bank of Canada
Method
Competitive - Open bidding
Procurement category
*SRV
Trade agreements
*Canadian Free Trade Agreement (CFTA) *Canada-European Union Comprehensive Economic and Trade Agreement (CETA)
Estimated value
Not disclosed
Source
canadabuys

Delivery & regions

Province
Quebec
Contract term
September 15, 2023 → September 15, 2023

Key dates

Published
July 7, 2023
Closes
August 11, 2023
Amendment no.
002

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