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← All tenders
Natural Resources Canada

Mise à jour, entretien et soutien technique pour le docAlpha d’Artsyl

Other
Estimated value
Not disclosed
Deadline
November 13, 2014
Published
November 5, 2014
Type
Services
Explore similarOntario

Full description

The objective of this requirement is to continue with the annual upgrade, support and maintenance for a period of four (4) additional years.

In addition, the Contractor shall provide the following:

Response Time:

  • The response time varies with the urgency of the problem reported - Critical issues (system failure) are responded within one hour and non-critical responses are resolved within 24 hours.

Support Center:

  • PHONE Monday – Friday (First line support)
  • PHONE Monday – Friday (Escalation Management)
  • Hours for service are 9:00 AM – 5:00 PM EST (Excluding weekends and holidays)
  • ELECTRONIC ACCESS Anytime

o Email support response is available 24 hours, excepting holidays and weekends. In your email include the product name & serial number

AI Analysis

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Basic information

Reference
PW-14-00659553
Solicitation no.
NRCan-5000015094
Buyer
Natural Resources Canada
Notice type
Advance Contract Award Notice
Method
Competitive - Selective tendering
Procurement category
*SRV
Trade agreements
*Canada-Colombia Free Trade Agreement *Agreement on Internal Trade (AIT) *North American Free Trade Agreement (NAFTA) *Canada-Chile Free Trade Agreement (CCFTA) *Canada-Panama Free Trade Agreement
Estimated value
Not disclosed
Source
canadabuys

Classification & terms

GSIN
*D302AAH — *Informatics Professional and Consulting Services - Maintenance Operations, Support

Delivery & regions

Province
Ontario
Regions of delivery
*National Capital Region (NCR)

Key dates

Published
November 5, 2014
Closes
November 13, 2014
Amendment no.
000

Contact

End-user
Natural Resources Canada
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