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← All tenders
Elections Canada

Plateforme Cloud – Services de gestion de la relation client

Supply arrangement
Estimated value
Not disclosed
Deadline
April 22, 2025
Published
March 20, 2025
Type
Services
Explore similarManagement and Business Professionals and Administrative ServicesQuebec

Full description

The information contained in this notice is a brief description of the requirement and is for information purposes only. Bidders must refer to the complete Request for Proposal (RFP) document for a full description of the requirement and the full bid instructions.

This requirement is open only to Task-Based Informatics Professional Services (TBIPS) Supply Arrangement Holders under EN578-170432 for the following category(ies):

  • Stream 1 – Category Application/Software Architect – Level 1 (Junior)
  • Stream 1 – Category Application/Software Architect – Level 2 (Intermediate)
  • Stream 1 – Category Application/Software Architect – Level 3 (Senior)
  • Stream 1 – Category Programmer/Analyst – Level 1 (Junior)
  • Stream 1 – Category Programmer/Analyst – Level 2 (Intermediate)
  • Stream 1 – Category Programmer/Analyst – Level 3 (Senior)
  • Stream 1 – Category System Analyst – Level 1 (Junior)
  • Stream 1 – Category System Analyst – Level 2 (Intermediate)
  • Stream 1 – Category System Analyst – Level 3 (Senior)
  • Stream 3 – Category System Administrator – Level 1 (Junior)
  • Stream 3 – Category System Administrator – Level 2 (Intermediate)
  • Stream 3 – Category System Administrator – Level 3 (Senior)
  • Stream 3 – Category Technical Architect – Level 1 (Junior)
  • Stream 3 – Category Technical Architect – Level 2 (Intermediate)
  • Stream 3 – Category Technical Architect – Level 3 (Senior)
  • Stream 5 – Category Project Manager – Level 1 (Junior)
  • Stream 5 – Category Project Manager – Level 2 (Intermediate)

Estimated number of contracts to be awarded: 3

Bidders must submit a bid for all resource categories.

All SA Holders have been invited to submit a proposal.

Background
The Chief Electoral Officer of Canada (CEOC), an agent of Parliament, exercises general direction and supervision over the conduct of elections and referendums at the federal level. The CEOC heads the Office of the Chief Electoral Officer, commonly known as Elections Canada.
In January 2019, Elections Canada released its first Microsoft Dynamics CRM Case Management solution into Production. In support of EC’s Digital Transformation and it’s modernization of the Common Case Management Platform (CCMP), and growing business demand, EC requires the services of several categories of technical resources as it transitions to cloud-based platform technologies, focussing on the planning, architecture and design, implementation and support.

Requirement
The objective is for EC to establish a supplier capacity-based procurement vehicle, where EC can obtain qualified technical resources in a prompt and efficient manner.

Incumbent
The work is currently being performed by:
S.I. Systems Ltd. under contract value $5,388,123.09.

Security
Security requirement: Common PS SRCL #6 applies
Minimum corporate security required: DOS - Reliability
Minimum resource security required: Reliability status

Period of the Contract
The Contract period will be from the Effective Date of the Contract until June 30, 2026 (the “Initial Term”).
The Contractor will grant to Elections Canada irrevocable options to extend the period of the Contract by 4 additional periods of 1 year each under the same terms and conditions.

Submission of Proposals
This RFP allows bidders to use the Connect service provided by Canada Post Corporation to transmit their proposals electronically. For further information, bidders must refer to Part 2 – Bidder Instructions, and Part 3 – Proposal Preparation Instructions of the RFP document.
Proposals are to be addressed to the attention of the Contracting Authority and delivered, sealed, to the Proposal Receiving Unit on or before the bid closing date and time indicated on the front page of the RFP.
For sending packages by courier or for dropping off, please note that the Proposal Receiving Unit at the Business Centre is open Mondays to Fridays from 8:00 to 12:00 and from 13:00 to 16:00 (Gatineau, Quebec time).
Bids sent via email or facsimile will not be accepted.
Documents may be submitted in either official language of Canada.
Elections Canada retains the right to negotiate with suppliers on any procurement.

Enquiries
All enquiries and other communication with Elections Canada personnel are to be directed ONLY to the Contracting Authority. The Contracting Authority will be the bidder’s primary contact. Bidders who contact anyone other than the Contracting Authority may be disqualified.
All enquiries must be submitted in writing to p•••••••@••••••••.ca no later than the deadline indicated in the RFP. Enquiries received after that time may not be answered.
Interested parties wishing to obtain the solicitation documents for this RFP must do so by sending a request to the Contracting Authority at p•••••••@••••••••.ca
Further information about Elections Canada may be obtained at elections.ca.

Debriefings
Once the successful bidder has been announced, bidders may request a debriefing on the results of the RFP process. Bidders should make the request to the Contracting Authority as per the terms of the RFP. The debriefing may be in writing, by telephone or in person.
NOTE: Task-Based Informatics Professional Services (TBIPS) method of supply is refreshed on a quarterly basis. If you wish to find out how you can be a “Qualified SA Holder”, please contact r••••••••@••••••••.••.ca.

AI Analysis

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Basic information

Reference
cb-12-27355016
Solicitation no.
ECBH-RFP-2024-3348
Buyer
Elections Canada
Notice type
RFP against Supply Arrangement
Method
Competitive - Selective tendering
Procurement category
*SRV
Trade agreements
*Canada-Peru Free Trade Agreement (CPFTA) *World Trade Organization Agreement on Government Procurement (WTO GPA) *Canada-European Union Comprehensive Economic and Trade Agreement (CETA) *Comprehensive and Progressive Agreement for Trans-Pacific Partnership (CPTPP) *Canada-Ukraine Free Trade Agreement (CUFTA) *Canada-Honduras Free Trade Agreement *Canada-Colombia Free Trade Agreement *Canada-Chile Free Trade Agreement (CCFTA) *Canada-Panama Free Trade Agreement *Canada-UK Trade Continuity Agreement (Canada-UK TCA) *Canada-Korea Free Trade Agreement (CKFTA) *Canadian Free Trade Agreement (CFTA)
Estimated value
Not disclosed
Source
canadabuys

Classification & terms

UNSPSC
UNSPSC 80000000 — Management and Business Professionals and Administrative Services

Delivery & regions

Province
Quebec
Regions of delivery
*National Capital Region (NCR)
Contract term
July 1, 2025 → June 30, 2026

Key dates

Published
March 20, 2025
Closes
April 22, 2025
Amendment no.
003

Likely incumbents

(5)

Suppliers who have won similar work from this buyer before.

  1. 1
    PricewaterhouseCoopers LLP
    1 contract won· latest April 17, 2023
    CAD $5.1M
    total awarded
  2. 2
    Portage Personnel Inc.
    1 contract won· latest July 14, 2023
    CAD $629.4K
    total awarded
  3. 3
    Dare Human Resources Corporation
    1 contract won· latest February 6, 2023
  4. 4
    MaxSys Staffing & Consulting Inc.
    1 contract won· latest August 1, 2023
  5. 5
    Samson RH Inc.
    1 contract won· latest June 14, 2023

PricewaterhouseCoopers LLP is the most likely incumbent, based on how often and how recently they have won this buyer’s work in this category. To displace them, expect to need a clearly stronger proposition or price.

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