Amendment 001 is raised to answer question.
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This requirement is for Employment and Social Development Canada (100024021)
Objective:
The primary objective is for Service Canada to obtain professional telephone interpretation services to support staff delivering government services to clients who do not speak English or French. The service will be used as needed to support services offered to clients in-person, and by telephone.
The successful bidder will be capable of interpreting English or French to multiple different languages. At a minimum, the following languages of interpretation would be required:
ENGLISH TO: French, Mandarin, Punjabi, Cantonese, Spanish, Vietnamese, Hungarian, Polish, Korean, Russian, Ukrainian, Arabic, Farsi, Tamil, Turkish, Hindi, Portuguese, Japanese, Cree, Inuktitut, Oji-Cree, Ojibway, Michif and Stoney (TOTAL 24)
FRENCH TO: English, Spanish, Vietnamese, Mandarin, Arabic, Punjabi, Cantonese, Ukrainian, Russian and Turkish (TOTAL 10)
Background Statement:
Service Canada, delivers Government of Canada services and information on programs, such as Employment Insurance (EI), Canada Pension Plan (CPP), Old Age Security (OAS), Social Insurance Number (SIN), Passport, and various others. These government services are provided to clients in English or French.
Service Canada is committed to improve opportunities for all Canadians, including allophones that are at a disadvantage because they do not speak, or may not have sufficient understanding of, either of Canada’s two official languages. Additionally, Service Canada recognise the importance of providing access to services in Indigenous languages to decrease barriers and increase access for this population. Telephone interpretation services help Service Canada staff identify and respond to the needs of allophones and Indigenous clients who require government services.
The Telephone Interpretation Services (TIS) contract will be available to support officers in all Service Canada Centres (SCCs), Service Canada Centres – Passport Service (SCC-PS), Scheduled Outreach Sites, and for some services offered as part of the 1-800-O-Canada contact centre and specialise call centres.
Proposed period of contract:
The contract period is estimated to be from date of Contract to May 31, 2026 inclusive, with irrevocable option to extend the term of the Contract by up to two (2) additional one (1) year period(s) under the same conditions.
Security Requirements
There are security requirements associated with the requirement. For additional information, see Part 6 – Security, Financial and other requirement and Part 7 - Resulting Contract Clauses.
Documents may be submitted in either official language of Canada.
Contracting Authority: Jie (Jessica) Bai
n••••••••@••••••••.••.ca
