Department of Employment and Social Development (ESDC)
Services d'animation pour la prestation de plusieurs formations virtuelles destinées aux employés du centre d'appels d'Emploi et Développement Social du Canada (EDSC).
This contract has been awarded. Details are drawn from the federal award notice for this solicitation.
Winning supplier
SoftSim Technologies Inc.
Contract value
CAD $486.5K
Award date
2026-05-14
Supplier location
Montréal, Québec
Request for Proposal
Full description
ESDC requires the professional services of the Contractor’s training facilitators to support the development of employees’ skills working in a call centre, section 60.02 of the Program and Administrative Services (PA) Collective Agreement states that all call centre employees shall be provided the opportunity to participate in at least one (1) day of facilitated training on crisis intervention. In addition, all call centre employees shall be provided the opportunity to participate in a minimum of two (2) days training annually on matters related to working in a call centre, such as training to reinforce coping skills.
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Basic information
Reference
cb-94-30853326
Solicitation no.
100031848
Buyer
Department of Employment and Social Development (ESDC)
UNSPSC 80000000 — Management and Business Professionals and Administrative Services
Delivery & regions
Regions of delivery
*National Capital Region (NCR)
Contract term
May 4, 2026 → March 31, 2027
Key dates
Published
March 31, 2026
Closes
April 20, 2026
Amendment no.
001
Likely incumbents
(5)
Suppliers who have won similar work from this buyer before.
1
Mobile Resource Group Inc.
2 contracts won· latest June 8, 2026
CAD $96.7K
total awarded
2
ADRM TECHNOLOGY CONSULTING GROUP CORP.
1 contract won· latest December 16, 2025
CAD $292K
total awarded
3
NIEWE TECHNOLOGY AND CONSULTING LTD.
1 contract won· latest June 12, 2026
CAD $239.6K
total awarded
4
Artemp Personnel Services Inc.
1 contract won· latest August 13, 2026
CAD $177.6K
total awarded
5
GALERIE AUDIO VIDEO MGMT INC
1 contract won· latest March 6, 2026
CAD $95.6K
total awarded
Mobile Resource Group Inc. is the most likely incumbent, based on how often and how recently they have won this buyer’s work in this category. To displace them, expect to need a clearly stronger proposition or price.
