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Employment and Social Development Canada

Services de facilitation de la formation virtuelle: "Gérer les crises dans un environnement de centre d'appels" pour les employés des centres d'appels d'EDSC

Supply arrangement
Estimated value
Not disclosed
Deadline
July 12, 2023
Published
June 14, 2023
Type
Services
Explore similarManagement and Business Professionals and Administrative Services
Awarded
This contract has been awarded. Details are drawn from the federal award notice for this solicitation.
Winning supplier
Customer Service Professionals Network Inc.
Contract value
CAD $94.6K
Award date
2023-08-08
Supplier location
Toronto, On
RFP against Supply Arrangement

Full description

ESDC requires the professional services to provide facilitation services for the delivery of the virtual training: Dealing with Crisis in a Call Centre Environment. This virtual training will need to be delivered an estimated minimum of 40 times up to a maximum of 50 times. The current number of learners is approximately 1,600 employees. The minimum of planned English session is estimated to be 34, and the minimum of planned French session is 10. The difference between the minimum number of 40 and the maximum number of 50 is to cover situations of unplanned learner absence.

AI Analysis

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Basic information

Reference
cb-6397-61145694
Solicitation no.
100023718
Buyer
Employment and Social Development Canada
Notice type
RFP against Supply Arrangement
Method
Competitive - Selective tendering
Procurement category
*SRV
Trade agreements
*Canada-European Union Comprehensive Economic and Trade Agreement (CETA) *Comprehensive and Progressive Agreement for Trans-Pacific Partnership (CPTPP) *Canada-Honduras Free Trade Agreement *Canada-Ukraine Free Trade Agreement (CUFTA) *Canadian Free Trade Agreement (CFTA) *Canada-Chile Free Trade Agreement (CCFTA) *World Trade Organization Agreement on Government Procurement (WTO GPA) *North American Free Trade Agreement (NAFTA) *Canada-Colombia Free Trade Agreement *Canada-Panama Free Trade Agreement *Canada-Peru Free Trade Agreement (CPFTA) *Canada-Korea Free Trade Agreement (CKFTA)
Estimated value
Not disclosed
Source
canadabuys

Classification & terms

UNSPSC
UNSPSC 80000000 — Management and Business Professionals and Administrative Services

Delivery & regions

Regions of delivery
*National Capital Region (NCR)
Contract term
September 1, 2023 → March 31, 2024

Key dates

Published
June 14, 2023
Closes
July 12, 2023
Amendment no.
003

Likely incumbents

(5)

Suppliers who have won similar work from this buyer before.

  1. 1
    Makwa Resourcing Inc. and TPG Technology Consulting Ltd in JV
    1 contract won· latest April 28, 2025
    CAD $884.7K
    total awarded
  2. 2
    Gartner Canada CO
    1 contract won· latest March 6, 2024
    CAD $559.2K
    total awarded
  3. 3
    Tato Recruiting Inc, S.I. Systems ULC in Joint Venture
    1 contract won· latest April 1, 2025
    CAD $404.4K
    total awarded
  4. 4
    Altis Recruitment & Technology Inc
    1 contract won· latest June 17, 2025
    CAD $401.5K
    total awarded
  5. 5
    AFI by Edgenda Inc.
    1 contract won· latest January 13, 2025
    CAD $311.5K
    total awarded

Makwa Resourcing Inc. and TPG Technology Consulting Ltd in JV is the most likely incumbent, based on how often and how recently they have won this buyer’s work in this category. To displace them, expect to need a clearly stronger proposition or price.

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