Name: Services de facilitation pour la prestation de la formation virtuelle Cultiver le bien-être en centre d’appels – Des corps et des esprits sains.
Creator: Employment and Social Development Canada

Awarded

This contract has been awarded. Details are drawn from the federal award notice for this solicitation.

Winning supplier

SoftSim Technologies Inc.

Contract value

CAD $272.1K

Award date

2024-07-17

Supplier location

Montreal, Quebec

Full description

This bid solicitation is being issued to satisfy the requirement of Employment and Social Development Canada (the "Client") for facilitation services to deliver virtual training.
ESDC requires facilitation services for the delivery of the virtual training courses to ESDC call centre employees as follows:

Description
Contract period Period of sessions delivery for initial contract period
Facilitation services for the delivery of the virtual training Nurturing Well-Being in Call Centres - Healthy Minds and Bodies
(Cultiver le bien-être en centre d’appels – Des corps et des esprits sains) The contract will be for a period from Contract award date to November 20th , 2024, plus one (1) additional irrevocable option period from November 21st , 2024 to March 31st, 2025 inclusive, allowing Canada to extend the terms of the contract. During the initial contract period, all the sessions will have to be delivered from September 04th 2024 to November 20th 2024.

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Basic information

Reference

cb-627-45958679

Solicitation no.

100026412-A

Buyer

Employment and Social Development Canada

Method

Competitive - Selective tendering

Procurement category

*SRV

Trade agreements

*Canada-Korea Free Trade Agreement (CKFTA) *Canada-Chile Free Trade Agreement (CCFTA) *Canada-European Union Comprehensive Economic and Trade Agreement (CETA) *Canada-Panama Free Trade Agreement *Canada-Colombia Free Trade Agreement *Canada-Peru Free Trade Agreement (CPFTA) *Canada-Honduras Free Trade Agreement *Canadian Free Trade Agreement (CFTA) *Comprehensive and Progressive Agreement for Trans-Pacific Partnership (CPTPP) *North American Free Trade Agreement (NAFTA) *Canada-UK Trade Continuity Agreement (Canada-UK TCA) *Canada-Ukraine Free Trade Agreement (CUFTA) *World Trade Organization Agreement on Government Procurement (WTO GPA)

Estimated value

Not disclosed

Source

canadabuys

Classification & terms

UNSPSC

UNSPSC 86000000 — Education and Training Services

Delivery & regions

Province

Quebec

Key dates

Published

June 21, 2024

Closes

July 11, 2024

Amendment no.

001

Likely incumbents

(1)

Suppliers who have won similar work from this buyer before.

1
Customer Service Professionals Network
1 contract won· latest October 29, 2024
CAD $16.3K
total awarded

Customer Service Professionals Network is the most likely incumbent, based on how often and how recently they have won this buyer’s work in this category. To displace them, expect to need a clearly stronger proposition or price.