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← All tenders
Shared Services Canada

Services des centres de contact gouvernementaux (SCCG)

Supply arrangement
Estimated value
Not disclosed
Deadline
October 3, 2023
Published
July 24, 2023
Type
Services
Explore similarInformation Technology Broadcasting and TelecommunicationsOntario

Full description

Contact Centre as a Services (CCaaS) Supply Arrangement RefreshSSC Contact Centre as a Services (CCaaS) Supply Arrangement Refresh- Amendment 003

AI Analysis

Get a plain-English breakdown of this tender — what they need, who can bid, how to approach it, and tips for small suppliers. Takes a couple of seconds.

Basic information

Reference
SSC-23-00023339:T
Solicitation no.
BPM010227/23339
Buyer
Shared Services Canada
Notice type
Request for Supply Arrangement
Method
Competitive - Selective tendering
Procurement category
*SRV
Trade agreements
*Canadian Free Trade Agreement (CFTA) *Canada-Colombia Free Trade Agreement *Canada-Korea Free Trade Agreement (CKFTA) *Canada-Honduras Free Trade Agreement *Canada-Panama Free Trade Agreement *World Trade Organization Agreement on Government Procurement (WTO GPA) *Canada-Ukraine Free Trade Agreement (CUFTA) *Canada-Peru Free Trade Agreement (CPFTA) *Canada-UK Trade Continuity Agreement (Canada-UK TCA) *Canada-Chile Free Trade Agreement (CCFTA)
Estimated value
Not disclosed
Source
canadabuys

Classification & terms

GSIN
*D399B *T000K — *Telecommunications - Voice Service *Telephone Services / Contact Centre Services
UNSPSC
UNSPSC 43000000 — Information Technology Broadcasting and Telecommunications

Delivery & regions

Province
Ontario
Regions of delivery
*National Capital Region (NCR) *Canada

Key dates

Published
July 24, 2023
Closes
October 3, 2023
Amendment no.
003

Contact

End-user
Shared Services Canada
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Likely incumbents

(5)

Suppliers who have won similar work from this buyer before.

  1. 1
    CATTAN TECHNOLOGIES INC.
    11 contracts won· latest August 31, 2026
    CAD $673.1K
    total awarded
  2. 2
    STONEWORKS TECHNOLOGIES INC
    7 contracts won· latest July 27, 2026
    CAD $2.4M
    total awarded
  3. 3
    DECISIVE GROUP INC.
    6 contracts won· latest June 24, 2026
    CAD $3.8M
    total awarded
  4. 4
    ITEXPRESS DIRECT INC
    5 contracts won· latest January 16, 2026
    CAD $824.8K
    total awarded
  5. 5
    Paragon Micro IT Solutions Group Canada ULC
    5 contracts won· latest August 7, 2024
    CAD $377.7K
    total awarded

CATTAN TECHNOLOGIES INC. is the most likely incumbent, based on how often and how recently they have won this buyer’s work in this category. To displace them, expect to need a clearly stronger proposition or price.

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Similar tenders — recent awards

Other federal contracts in the same classification, and who won them.

TenderAwarded toBuyerValueDate
Tier 1 IRCC Contact Centres RFP - Government Contact Centre Services (GCCS) – Stream 1: Enterprise Contact Centre Services (ECCS) Supply Arrangement (SA)Rogers Communications Canada IncShared Services CanadaNot disclosed2022-08-26
Tier 1 ESDC 1800 O-Canada Contact Centres RFP - Government Contact Centre Services (GCCS) – Stream 1: Enterprise Contact Centre Services (ECCS) Supply Arrangement (SA)Rogers Communications Canada IncShared Services CanadaNot disclosed2022-08-26
Government Contact Centre Services (GCCS)*** This notice is being posted retroactively in support of Trade Agreement requirements ***Shared Services CanadaNot disclosed2020-12-07