Trade Agreement: Canadian Free Trade Agreement (CFTA)
Tendering Procedures: The bidder must supply Canadian goods and/or services
Competitive Procurement Strategy: N/A - P&A/LOI Only
Comprehensive Land Claim Agreement: No
Nature of Requirements:
ESDC is responsible for the contact centre that delivers the Government of Canada (GoC) telephone general enquiries services Program (Tier 1) that supports Canadians through 1 800 O-Canada as well as its Customized Information Services (CIS).
ESDC has a third party service provider contract in place to manage and deliver these information services to the public. The current contract expires on November 29, 2019. In order to provide business continuity and to continue to deliver these information services to Canadians without any interruptions, ESDC must proceed with the re-tendering of its contract for contact centre services.
The purpose of the this Request for Information (RFI) is to obtain feedback from industry regarding best practices and common strategies employed for projects of this nature in order to execute and deliver the project in as efficient a manner as possible.
The following information will be provided to interested respondents upon request:
Annex A - Project Information and Objectives
Annex B - Industry Questions and Response Template: Specific questions for which ESDC is seeking industry input
Annex C - Volumetric Data (Call Volumes and Related Metrics)
Requests must be submitted to:
Susan Westall
S••••••••@••••••••.••.ca
613-949-8350
This is a Request for Information (RFI) and not a bid solicitation. This RFI will not result in the award of any contract. The issuance of this RFI is not to be considered in any way a commitment by the Government of Canada, nor as authority to potential respondents to undertake any work that could be charged to Canada. Suppliers of any goods or services described in this RFI should not reserve stock or facilities, nor allocate resources, as a result of any information contained in this RFI.
Respondents are requested to provide their comments, concerns and, where applicable, alternative recommendations regarding how the requirements or objectives described in this RFI could be satisfied. Respondents should explain any assumptions they make in their responses.
Canada intends to hold one-on-one meetings with interested suppliers in order to further consult and discuss any aspect of this requirement.
The One-on-one Industry Meetings will be held in the National Capital Region during the week of April 16, 2018.
Registration: Interested suppliers must schedule a one-on-one session prior to RFI closing by contacting:
Susan Westall
Supply Team Leader
Public Works and Government Services Canada
Telephone: 613-949-8350
E-mail: s••••••••@••••••••.••.ca
Delivery Date: Above-mentioned
The Crown retains the right to negotiate with suppliers on any procurement.
Documents may be submitted in either official language of Canada.
