The OSGG’s IT section is responsible for all information technology systems, including their deployment, maintenance and support. These systems include but are not limited to: servers, desktops, applications, networks, messaging, virtualization, storage, authentication, Virtual Private Networks (VPN) and SharePoint.
The current staffing levels and competencies of the team allows for generalized day to day support of the IT infrastructure; however complex issues and specialized migrations are outside the scope of responsibilities and skills of the existing team.
As the IT field faces challenging and ever changing issues, specific expertise not currently found within the OSGG is required. The expertise required does not warrant a full-time placement and may at times require several experts collaborating. Subject Matter Experts (SME)’s have in the past and will continue to help ensure quality and timely systems support, for planned or unplanned events.
The OSGG requires a team of up to five (5) Senior System Administrator and two (2) Senior Technical Architect resources to provide ongoing IT support and priority issue resolution on an “as and when required” basis.
The group of Senior System Administrator resources must be led by a Senior Technical Architect Resource who will be the Single Point of Contact (SPOC) responsible for coordinating, supervising, and scheduling to ensure service quality with the OSGG Technical Authority.
Bidders must submit a bid for all resource categories
The work is currently being performed by IDS Systems Consultants Inc. under contract (value $734,500)
