Accessibilité et conception des services

Amendment 001 - Extend solicitation period to February 09, 2021.
Amendment 002- Please see the attached solicitation Amendment 002
The objective of this contract is to procure the services of a qualified expert in accessibility and inclusive service design to upskill the Immigration, Refugees and Citizenship Canada’s (IRCC) service design research team and guide us through a human-centred design research project with persons with disabilities (Accessibility Design Challenge). The research is intended to baseline IRCC’s delivery of services to its clients through the lens of persons with disabilities (PwD), to identify the service barriers to accessibility and to propose new opportunities that will remove barriers to people with disabilities and improve service for all clients.