BACKGROUND
The National Emergency Operations Centre (NEOC) is a shared facility between CFIA and AAFC, and is the primary location for both parties to manage or be involved in a national response to events and emergencies relating to their respective mandates. The NEOC provides resources and support to the CFIA’s National Emergency Response Team (NERT). As such, the NEOC is maintained in a constant state of readiness to provide necessary resources and function as a central point for communication, decision making and coordination during periods of activation.
OBJECTIVES
The objective of the work is to ensure that the systems that are used within the NEOC are ready to support operation. This means that downtime is reduced, and the life span of the equipment in the centre is maximized.
SCOPE OF WORK
Four (4) scheduled comprehensive preventive maintenance visits annually. These visits should include system testing, cleaning, physical configuration adjustment and reporting of issues. Also, the installation of available Juniper software updates
Annual colour balancing and optical mechanical alignment by a Mitsubishi certified technician of the two cube wall systems (one cube wall has 12 cubes and the other has 4). This should be done during the scheduled preventive maintenance visits
Minor Crestron and DSP programming changes/adjustments/firmware updates. Requested programming changes should take place during the scheduled preventive maintenance visits
These visits should occur in February, May, August and November with the company contacting CFIA at the beginning of the month to schedule the visits.
Up to six (6) unscheduled emergency service visits per year. Emergency visits require support within 36 hours. These visits include:
-Troubleshooting equipment issues
-Removal of equipment for repair
-Sending to manufacturer/repair centre
-Reinstallation, configuration, programming and testing after repair/replace
Up to six (6) unscheduled maintenance visits per year. These visits are to resolve issues with the equipment in the NEOC, but require support within a week. These visits include:
-Troubleshooting equipment issues
-Removal of equipment for repair
-Sending to manufacturer/repair centre
-Reinstallation, configuration, programming and testing after repair/replace
Replacement lamps are included.
Existing AV System replacement planning and advice
Existing AV System upgrades design and engineering
A physical inventory should be done and a detailed log maintained of each visit and the work that was performed. This log should be shared with CFIA.
TRAVEL – Not applicable
CONSTRAINTS
All technicians need to be certified to work on the equipment in the NEOC
If a piece of equipment is deemed to require repairs due to a malfunction not covered by the warranty, a written quotation will be provided to CFIA for approval and signature, prior to commencing with the work
CFIA SUPPORT
Full and unrestricted access to all appropriate equipment necessary to affect the service
A reasonable work space
A customer representative present and/or available during service
MEETINGS –Not anticipated but available upon request
OUTPUT/DELIVERABLES
A maintenance log detailing each visit and the work performed is to be provided to CFIA within a week of each visit.
