Assist project management and data processing professionals, technical users and end users in simple routine tasks.
Provide administrative and technical support of a clerical nature as required to projects.
Assist in performing such tasks as maintaining project documentation and application/system libraries.
Acts as the first point of contact in a "hot-line" situation by accepting incoming calls, logging calls, attempting to resolve simple problems and following established procedures for more difficult problems.
Tracks project change requests.
Maintain and updates relevant project information in manual and/or electronic files; project information might include such things as project activity schedule, status reports, correspondence.
Use computer tools, aids, system control languages on PCs, minis, or mainframes to perform work.
Communicates with project management and data processing professionals, technical users and end users on administrative matters related to the project.
