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Citizenship and Immigration Canada

APM - Connexion à distance - Outil de gestion des relations avec les clients (Helpdesk)

Request for Proposal (RFP)
Estimated value
Not disclosed
Deadline
October 25, 2021
Published
October 1, 2021
Type
Services

Full description

 Client Relationship Management Tool (Helpdesk). This software as a service tool will allow for users to sign on and access communications from clients via various social media channels, Facebook, Instagram and Youtube. The platform must be hosted by the vendor, allow for amalgamation of existing social media channels and allow for simultaneous users being signed into the vendors platform.

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Basic information

Reference
PW-21-00970204
Solicitation no.
153133
Buyer
Citizenship and Immigration Canada
Notice type
Request for Proposal
Method
Competitive - Open bidding
Procurement category
*SRV
Trade agreements
*Canada-Korea Free Trade Agreement (CKFTA) *Canadian Free Trade Agreement (CFTA) *Canada-Peru Free Trade Agreement (CPFTA) *Canada-Panama Free Trade Agreement *Canada-Colombia Free Trade Agreement *Canada-Honduras Free Trade Agreement *Canada-Chile Free Trade Agreement (CCFTA)
Estimated value
Not disclosed
Source
canadabuys

Classification & terms

GSIN
*D399A — *Miscellaneous Communications Services

Delivery & regions

Regions of delivery
*Canada

Key dates

Published
October 1, 2021
Closes
October 25, 2021
Amendment no.
000

Contact

End-user
Citizenship and Immigration Canada
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Award history

1 past awards in this classification and 0 likely incumbents from this buyer. Pro shows who won and for how much.

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