Task-Based Informatics Professional Services (TBIPS)
The information contained in this notice is a brief description of the requirement and is for information purposes only. Bidders must refer to the complete Request for Proposal (RFP) document for a full description of the requirement and the full bid instructions.
Tendering Procedure: Attachment: No
Competitive Procurement Strategy: Highest Combined Rating Technical & Merit
Supply Arrangement Number: EN578-170432/B
This requirement is open only to those TBIPS Supply Arrangement Holders who qualified under the following workstream(s):
WORKSTREAM 1 – Applications Services
I.5 Information Management Architect
The following security requirements apply to this requirement and must be met by SA holders to be invited to submit a proposal:
Resource Security Clearance: Reliability Status
Organizational Security Clearance: Reliability Status
The following SA Holders have been invited to submit a proposal:
All qualified SA Holders are invited to bid on this solicitation.
Background
Integral to Elections Canada Contact Centres projects’ implementation of a modern Case Management System (MS Dynamics) (CMS) is the design and architecture of an effective knowledge base. Accessible to contact centres and field offices through the CMS, the redesigned knowledge base solution will improve and support delivery by reducing touch points and increasing first contact resolution rates, ultimately improving the client journey.
Requirement
The objective is to acquire an Information Management Architect (Level 3) to conduct an implementation of knowledge base(s) within the CMS environment, meeting identified business and service requirements.
Period of the Contract
The Contract period will be from the Effective Date of the Contract until March 31, 2020 (the “Initial Term”) with two additional irrevocable option periods of one year each.
Submission of Offers
It is requested that offers be addressed to the attention of the Contracting Authority and delivered to the Proposal Receiving Unit. Offers must be delivered to the following address, sealed, on or before the bid closing date indicated on the front page of the RFP at 2:00 p.m. (Gatineau, Quebec time).
Mailing Address:
Elections Canada
30 Victoria Street -1st Floor (Business Centre)
Gatineau, QC
K1A 0M6
Attn: Sufia Fuentes, Advisor, Procurement and Contracting Services
Elections Canada File No: ECSF-RFP-18-0887
For sending packages by courier or for dropping off, please note that the Business Centre hours are Mondays to Fridays from 8:00 a.m. to 4:00 p.m. (Gatineau, Quebec time).
Bids sent via electronic mail or facsimile will not be accepted.
All enquiries and other communication with Elections Canada officials are to be directed ONLY to the Contracting Authority. The Contracting Authority will be the bidder’s primary contact. All requests for information must be directed to this contact. Bidders who contact anyone other than the Contracting Authority may be disqualified. All enquiries must be submitted in writing to P••••••••@••••••••.ca no later than the deadline indicated in the RFP. Enquiries received after that time may not be answered.
Interested parties wishing to obtain the solicitation documents for this RFP must do so by sending a request to the Contracting Authority at P••••••••@••••••••.ca.
Documents may be submitted in either official language of Canada.
Elections Canada retains the right to negotiate with suppliers on any procurement.
Further information about Elections Canada may be obtained at www.elections.ca.
Debriefings
Once the successful bidder has been announced, bidders may request a debriefing on the results of the RFP process. Bidders should make the request to the Contracting Authority as per the terms of the RFP. The debriefing may be in writing, by telephone or in person.
NOTE: Task-Based Informatics Professional Services (TBIPS) Method of Supply is refreshed on an annual basis. If you wish to find out how you can be a “Qualified SA Holder”, please contact R••••••••@••••••••.••.ca.
