ATB is issuing this Request for Proposal (RFP) to identify and select a strategic, modern merchant payment solutions partner to revolutionize its merchant services ecosystem. Ideal proponents provide a highly agile, bank-agnostic processing platform that supports flexible partnership models—including referral, wholesale, or hybrid structures. Proponents should self-select based on their technical capability to deliver frictionless merchant onboarding via an automated digital self-enrollment engine capable of approving standard business accounts, accelerating time-to-revenue efficiency, and facilitating real-time or same-day financial settlement.
Proponents must demonstrate institutional operational excellence, backed by 24/7/365 technical live phone support SLAs, swift incident resolution protocols, and a future-forward product roadmap prepared to natively support upcoming industry innovations such as the Payments Canada Real-Time Rail (RTR) infrastructure and embedded finance integrations.
This is an exciting opportunity for a long-term, strategic partnership. We are not just looking for a service provider, but a dedicated partner to grow with us. We are fully committed to collaborating on shared growth strategies, leveraging our combined strengths to expand our merchant ecosystem, and building a high-value, mutually beneficial relationship over the long term.
The intent of this RFP is to identify one or more Proponent(s) with whom ATB may enter into negotiations regarding a Formal Agreement for the provision of some or all of the following goods and/or services- a modern merchant payment solutions ecosystem, including hardware, software integration, value added services and ongoing technical support.
This Request for Proposal follows a two-phase evaluation process:
1.) Phase 1 (Request for Qualification): All interested proponents must submit Appendix 1C: Business Requirements and Appendix 2 (Acknowledgements) by the deadline outlined in Section 2.4: Our Schedule.
2.) Phase 2 (Detailed Evaluation): Proponents advancing from the Phase 1 qualification screen will be issued the confidential Phase 2 submission package via email.
