Name: Audit en vue de la certification du centre de soutien
Creator: Canada Revenue Agency

Full description

The Canada Revenue Agency (CRA) has a requirement for the renewal of its Help Desk Institute (HDI) Support Centre Certification Audit for its National IT Service Desk (NITSD) locations: Mississauga, Shawinigan-Sud, and Surrey BC Locations.
NITSD requires a certification standard that combines aspects of the service/support call centre environments and IT industries. The NITSD operates as a centralized support call centre and therefore has operational challenges/opportunities that are unique from other IT support organizations within the CRA. The HDI certification standard places emphasis on customer service, support industry, knowledge management, process development/continuous improvement and leadership/workforce management that provides a holistic approach to providing the NITSD management team and analysts the competencies and framework they need to achieve its vision. The HDI (re)certification being sought is believed to be unique.

Intended sole-source award

The buyer plans to award this contract to a named supplier without competition. If your business can do this work, send a statement of capabilities to the contracting authority before April 29, 2019. If it qualifies, the buyer must open a full competition.

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Basic information

Reference

PW-19-00871064

Solicitation no.

1000345822

Buyer

Canada Revenue Agency

Notice type

Advance Contract Award Notice

Method

Competitive - Open bidding

Procurement category

*SRV

Trade agreements

*Canadian Free Trade Agreement (CFTA) *Canada-Chile Free Trade Agreement (CCFTA) *Canada-Peru Free Trade Agreement (CPFTA) *Canada-Honduras Free Trade Agreement *Canada-Panama Free Trade Agreement *Canada-Korea Free Trade Agreement (CKFTA) *Canada-Colombia Free Trade Agreement *North American Free Trade Agreement (NAFTA)