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Canada Revenue Agency

Authentification téléphonique améliorée pour l’Agence du revenu du Canada

Request for Information (RFI)
Estimated value
Not disclosed
Deadline
February 28, 2023
Published
January 27, 2023
Type
Goods
Explore similarInformation Technology Broadcasting and TelecommunicationsOntario

Full description

The Contact Centre Services program is seeking to leverage Voice Authentication technologies to strengthen and modernize the way it verifies callers’ identity in order to help protect Canadians and reduce the burden they have in identifying themselves when calling the CRA.

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Basic information

Reference
PW-23-01023519
Solicitation no.
1000436715
Buyer
Canada Revenue Agency
Notice type
Request for Information
Method
Competitive - Open bidding
Procurement category
*GD
Trade agreements
*World Trade Organization Agreement on Government Procurement (WTO GPA)
Estimated value
Not disclosed
Source
canadabuys

Classification & terms

GSIN
*N7030 — *ADP Software
UNSPSC
UNSPSC 43000000 — Information Technology Broadcasting and Telecommunications

Delivery & regions

Province
Ontario
Regions of delivery
*Canada

Key dates

Published
January 27, 2023
Closes
February 28, 2023
Amendment no.
000

Contact

End-user
Canada Revenue Agency
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Award history

10 past awards in this classification and 1 likely incumbents from this buyer. Pro shows who won and for how much.

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