BUREAU DE SERVICE D’ENTREPRISE DE SERVICES PARTAGÉS CANADA, BUREAU DE SERVICE DES UTILISATEURS FINAUX, CENTRE DE COMMANDE D’ENTREPRISE, ET LES OPÉRATIONS DES CENTRES DE DONNÉES

This bid solicitation is being issued by SSC. The resulting contract will be used by Shared Service Canada as a task base contract to provide Service Desk, Monitoring and Operational professional Services.
The professional services resources required will be responsible to provide support for the following areas:
Enterprise Service Desk
End User Service Desk
Enterprise Command Centre and Data Centre Operations
This Contract is to provide shared services to its clients, that include SSC itself, those government institutions for whom SSC’s services are mandatory at any point during the Contract Period, and those other organizations for whom SSC’s services are optional at any point during the Contract Period and that choose to use those services from time to time. It is intended to result in the award of a contract for 3 years, plus 3 – 1 year (s) option periods.