Title
CALL QUEUE MANAGEMENT SYSTEM
Reference number
cb-659-77090606
Solicitation number
SEN-027 26-27
Publication date
2026-09-11
Tender closing date
2026-09-30T11:00:00
Expected contract start date
2026-09-11
Expected contract end date
2026-09-30
Unspsc
*43221509
*43230000
*43232303
*81161700
Unspsc description
*Telephone call accounting systems
*Software
*Customer relationship management CRM software
*Telecommunication Services
Notice type
Request for Information
Procurement method
Non-competitive
Contracting entity name
Senate
Contracting entity address line
60 Queen Street, 15th floor
Contracting entity address city
Ottawa
Contracting entity address province
ON
Contracting entity address postal code
K1A 0A4
Contracting entity address country
Canada
Contact info name
a•••••••• t•••••••
Contact info email
A••••••••@•••.••••.••.ca
Contact info address line
•• ••••• ••••••, •••• •••••
Contact info postalcode
••• •••
Contact info country
••••••
Attachment
https://canadabuys.canada.ca/sites/default/files/webform/tender_notice/106442/sen-027-26-27_call_queue_management_systems_final_e_c_0.pdf
Tender description
To seek information from industry on modern Call Queue Management solutions capable of replacing its current platform, operating with Microsoft Teams telephony, and supporting a bilingual caller experience for the Senate of Canada.
This RFI is issued solely for information and planning purposes and does not constitute a solicitation or obligation on the part of the Senate of Canada. Neither unsolicited proposals nor any other kind of offers will be considered in response to this RFI. Vendors will not be reimbursed any costs associated with developing responses and/or providing information in response to this RFI and/or any follow-up information requests.
Any information submitted in response to this RFI will become the property of the Senate of Canada and will not be returned. Any/all information received in response to this RFI that is marked Proprietary will be handled accordingly. Such restrictions should be clearly indicated on each sheet containing such information.
