The City of Calgary is seeking proposals from qualified professional service providers to provide SAP Ariba support and licensing services. The Deliverables are organized into the following Schedules:
Schedule A: Third Party SAP Ariba Support. Provision of operational, functional, and technical third-party consulting support services for the SAP Ariba cloud platform and related integrations. The services include tiered L2/L3 support, incident restoration, service request fulfilment, problem management, minor configuration and change support, integration monitoring, release readiness, security/access support, reporting, governance, and continuous improvement activities to support platform stability, continuity, and performance.
Schedule B: SAP Ariba Licensing. Provision of SAP Ariba licensing services, including licensing compliance, entitlement visibility, utilization reporting, renewal support, forecasting, and related coordination required to support platform continuity, stability, performance, and value.
Proponents may submit a Proposal for one or both Schedules. Each Schedule will be evaluated independently in accordance with Appendix C.
The City intends to award each Schedule to the highest-rated Proponent. However, The City reserves the right to award both Schedules to the same highest-rated Proponent, where doing so represents the best value to The City.
