Request for Proposals (RFP) – Service Now Development Operations
About Farm Credit Canada (FCC)
FCC is Canada’s leading agriculture lender, with a healthy portfolio of more than $33 billion. Our employees are dedicated to the future of Canadian agriculture and its role in feeding an ever-growing world. We provide flexible, competitively priced financing, management software, information and knowledge specifically designed for the agriculture and agri-food industry. Our profits are reinvested back into agriculture and the communities where our customers and employees live and work. For more information, visit www.fcc.ca or follow us on Facebook, LinkedIn, and on Twitter @FCCagriculture.
RFP Scope
FCC is currently running the latest version of ServiceNow in a SaaS environment and is seeking a strategic partner to assist with development operations for our ServiceNow platform. This will include support, resolving and implementing bug fixes, developing and implementing enhancements, performing project work as required, and provide guidance around future options with ServiceNow.
The initial contract will be for a 1-year term, with potential for an extension. The successful vendor will be required to be a Silver Services and Resale partner with ServiceNow, at a minimum (Gold would be preferred). The successful vendor will be required to provide at least one full-time resource onsite in Regina, SK for the duration of the contract, with support from remote resources.
RFP Schedule
RFP issue date: April 27, 2018
Vendor questions accepted until: May 8, 2018 at 12:00 PM (Noon)
Responses to questions provided by: May 10th at 5:00 PM
RFP closing date and time: May 23, 2018 at 12:00 PM (Noon)
RFP Process Considerations
Vendors should note that:
this opportunity notice references a non-binding, competitive RFP, not a call for tenders. FCC is not obligated to proceed with the work described in the RFP scope, and may cancel the RFP at any time.
FCC’s procurement process allows for negotiation between FCC and one or more vendors, prior to awarding a contract.
Requesting the RFP Document
Capable vendors who are interested in receiving a copy of the RFP document are to contact:
Mike Humble
Corporate Procurement Manager
Farm Credit Canada
p••••••••@•••.ca
Note: Vendors do not receive the RFP document by registering for the list of interested suppliers (“LIS”) on buyandsell.ca. Vendors must request the RFP document through FCC’s designated RFP contact.
