FCC is Canada’s leading agriculture lender, with a healthy portfolio of more than $25 billion and 20 consecutive years of portfolio growth. FCC is strong and stable – committed to serving the industry through all cycles, and to being socially and environmentally responsible. FCC provides financing, insurance, software, learning programs and other business services to producers, agribusinesses and agri-food operations. Employees understand agriculture and are committed to the success of customers and the industry. With FCC in the market, producers benefit, agriculture benefits, rural Canada benefits and so do all Canadians. For more information, visit www.fcc.ca.
Farm Credit Canada identified the need to increase its maturity in IT service management from a knowledge, process and tools perspective. As a result, FCC worked with a number of partners to analyze its current ITSM maturity and develop a business case and high level implementation roadmap to improve its ITSM offering. In the assessment, FCC identified how far it wants to mature its ITSM program and what tools would be needed to reach that maturity. Now, FCC will assess various ITSM tool set offerings to see which one provides the best combination of performance, usability and value, in comparison to FCC’s current ITSM tools.
The primary objective of this Request For Information (RFI) is to assess various tool options available in the ITSM landscape and determine which tool would enable FCC to best meet our ITSM objective, in the short and long term. We will reference this information when deciding on the acquisition and purchase of a new tool.
The RFI schedule is as follows:
RFI issue date: February 5, 2014
Vendor questions accepted until: February 11, 2014 at 3:00 p.m. CST
Final day to request RFI document: February 19, 2014 at 5:00 p.m. CST
RFI closing date and time: February 24, 2014 at 12:00 p.m. CST
Qualified vendors who are interested in receiving a copy of the RFI document are to contact:
Mike Humble
Corporate Procurement Manager
Farm Credit Canada
m••••••••@•••••••.ca
