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← All tenders
Canadian Radio Television and Telecommunications Commission

Gestion des services informatiques / Gestion des cas

Other
Estimated value
Not disclosed
Deadline
February 28, 2025
Published
February 10, 2025
Type
Services
Explore similarEngineering and Research and Technology Based ServicesQuebec

Full description

The Canadian Radio-television and Telecommunications Commission (CRTC) requires an advanced IT Service Management (ITSM) and Case Management (CM) platform to support operations across its diverse directorates. This platform must be efficient, scalable, and aligned with CRTC’s strategic goals.

The project involves the enterprise-wide implementation, customization, and integration of an ITSM/CM solution to manage service delivery, case management, operational automation, and workflow processes across all CRTC directorates.

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Basic information

Reference
cb-905-95746784
Solicitation no.
CRTC-25-0192
Buyer
Canadian Radio-television and Telecommunications Commission
Notice type
Advance Contract Award Notice
Method
Advance contract award notice
Procurement category
*SRV
Trade agreements
*Canadian Free Trade Agreement (CFTA) *Canada-European Union Comprehensive Economic and Trade Agreement (CETA) *Comprehensive and Progressive Agreement for Trans-Pacific Partnership (CPTPP) *World Trade Organization Agreement on Government Procurement (WTO GPA) *Canada-Ukraine Free Trade Agreement (CUFTA) *Canada-Korea Free Trade Agreement (CKFTA) *Canada-Peru Free Trade Agreement (CPFTA) *Canada-Colombia Free Trade Agreement *Canada-Panama Free Trade Agreement *Canada-UK Trade Continuity Agreement (Canada-UK TCA) *Canada-Chile Free Trade Agreement (CCFTA) *Canada-Honduras Free Trade Agreement
Estimated value
Not disclosed
Source
canadabuys

Classification & terms

UNSPSC
UNSPSC 81000000 — Engineering and Research and Technology Based Services

Delivery & regions

Province
Quebec
Regions of delivery
*Gatineau
Contract term
March 7, 2025 → February 29, 2028

Key dates

Published
February 10, 2025
Closes
February 28, 2025
Amendment no.
001

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