CMHC is interested in exploring service options from proponents that demonstrate excellence in the services outlined below. The successful proponent is expected to manage the CMHC GRRSP and GTFSA in a manner that closely aligns with CMHC’s current business practices and corporate values and culture.
CMHC targets business excellence. We exercise the highest standards of competence, trustworthiness and prudence in conducting our business relationships and in managing the financial, physical and human resources entrusted to our care.
We encourage learning, innovation and personal initiative to continuously improve the way we do business and achieve the best possible results for the Canadian public.
CMHC therefore expects the same high standards and commitment to excellence from all its third party partners. The successful provider will demonstrate a thorough understanding of CMHC’s work environment, expected standards and requirements by ensuring that all of the following conditions are fulfilled consistently on an ongoing basis:
- CMHC is transacting with seasoned and qualified staff, where staff turnover is minimal.
- Staff are accountable for their actions and mutually agreed to timelines are followed through and met.
- Proactive ideas or solutions are provided, where both parties look for opportunities to enhance processes instead of being purely driven by rigid processes.
- Attention to detail, with an emphasis on quality control especially in written communications with employees in their official language, is clearly evident and carried out at all times.
Suppliers with experience in servicing plans with characteristics similar to those of the CMHC GRRSP and GTFSA will be considered. Scope and breadth of services as well as adequate internal controls are also a prerequisite for considerations.
