The purpose of this Request for Information (RFI) is to gather information on industry capabilities related to digital mail management.
In an environment where CRA’s client base is increasingly choosing to interact with the Agency electronically, the Agency needs a digital mail management solution (this could be in the form of a service, IT software, etc.) that will support existing and future electronic services. The Digital Mailroom Project will create the capability for the CRA to automatically accept solicited and/or unsolicited documentation, categorize it and then notify the appropriate processing area(s) of the receipt of the documentation.
This initiative will improve services for Canadians by making it easier to comply and making the Agency’s secure online portals work for taxpayers, benefit recipients, businesses and representatives.
CRA currently receives various types of digital documents from the public via our secure portals and various forms and correspondence in paper format. The objective of this initiative is to expand on our existing offering to the public, to further streamline the intake/triage process and to reduce the overall dependency on paper.
In addition, the conversion of these submissions to data, which will be made available for future initiatives to improve services to Canadians. These changes will allow CRA’s online vision to come full-circle by providing taxpayers a convenient one-stop-shop, as more taxpayers realize the added value of transacting online.
DISCLAIMER
Responding to this Request for Information (RFI) is not a prerequisite to receiving or being eligible to bid on any Request for Proposal (RFP). Any RFP will be advertised on the Government Electronic Tendering Service (GETS) commonly referred to as Buy and Sell (https://buyandsell.gc.ca/).
This RFI is not to be construed as a solicitation for tenders or proposals. No contract or other form of commitment will be entered into based on responses to this RFI. This RFI is not considered as authorization by the Canada Revenue Agency (CRA) to undertake any work that would result in costs to CRA.
Nothing in this RFI shall be construed as a commitment from CRA to issue an RFP for this solution. CRA may use non-proprietary information provided in its review and/or in the preparation of any formal RFP. All responses will be held by CRA on a confidential basis (subject to applicable federal legislation) and remain the property of CRA once they have been received. CRA may reproduce or photocopy or transcribe the response and any non-proprietary supporting documentation for the purpose of its review and/or inclusion in any resulting RFP document. Contractors responding to this RFI may be invited to a meeting to further clarify their responses to questions provided herein.
CRA shall not be bound by anything stated herein. CRA reserves the right to change, at any time, any or all parts of the requirements, as it deems necessary. CRA also reserves the right to revise its procurement approach, as it considers appropriate, either based upon information submitted in response to this RFI or for any other reason it deems appropriate.
Responses to this RFI will not be used to pre-qualify or otherwise restrict participation in any future procurement process (e.g. an RFP). Responses will not be formally evaluated.
CRA will not reimburse any expenditure incurred in preparing responses and participating in the presentation sessions related to this RFI.
Respondents must note that this list of questions is not exhaustive, and respondents are invited to provide any additional information that might prove useful and/or beneficial to the CRA.
RESPONSES
The vendor must provide a contact name, email address and telephone number when submitting their response.
Respondents are requested to submit responses by email to Arkadiusz Tchorzewski at a••••••••@•••••••.••.ca by March 2, 2017, 2:00 PM, Eastern Standard Time (EST).
While electronic submissions are preferred, respondents may also submit a hard copy of their response to the following address.
Canada Revenue Agency
Bid Receiving Unit
Ottawa Technology Centre
Receiving Dock
875 Heron Road, Room D-95
Ottawa, ON K1A 1A2
Telephone No: (613) 941-1618
The Bid Receiving Unit of CRA is open Monday to Friday inclusive, between the hours of 07:30 and 15:30, excluding those days that the federal government observes as a holiday.
ENQUIRIES
All enquiries regarding this RFI must be submitted via email to a••••••••@•••••••.••.ca.
