More demanding bilingual requirements are imposed on Shared Services which translates into identifying a higher number of bilingual positions. As the Department is focused on providing IT services and support to partner organizations, it is required to offer services to clients in the official language of their choice. SSC’s operational and virtual environment dictates that employees in bilingual positions maintain high levels of proficiency, for the most part, at the CBC level.
SSC requires a contractor to provide online training to approximately 900 employees, using a training program to which it holds the intellectual property rights or user rights, which must allow inclusion, in a proportion of approximately 90%, of professional one-on-one and group tutoring services by phone and online. Virtual group classroom tutoring is estimated at approximately 80% of the needs.
Moreover, the Supplier must deliver full-time and part-time virtual individual and group preparation sessions for second language evaluations.
