CRA requires consulting services to review, identify, analyze and make recommendations on industry best practices for information product development, editing and quality from an authoring and technology perspective. Additionally, to make recommendations and provide a roadmap for a way forward in improving processes, quality, technology and efficiency. The Agency requires consultants with significant experience in the publishing of information guides and the interpretations documents specific to Canada’s Income Tax Act, Income Tax Regulations, Excise Tax Act and GST Tax etc.
The Contractor will focus on product development processes used for producing forms, guides, and webpages. They will suggest an optimal workforce for a client-centric experience focused on service delivery, define an appropriate service delivery structure, and define a system architecture and tools to enable value adding functional activities, ensure the effective management of content and publications without waste, duplication or errors and suggest applications and tools that will improve client experience and operational efficiency.
Additionally the contractor will focus on key processes and consider alternative models for non-core activities, clearly align processes with outcome expectations, identify service delivery and quality control drivers, align metrics with outcome requirements and peer organization examples, ensure the CRA meets its fiduciary and regulatory requirements and achieves service delivery expectations
