Mail services for Department of Fisheries and Oceans in the Pacific Region
Fisheries and Oceans Canada, Pacific Region, is looking to hire a company specialized in courier and mail services for its regional offices in Nanaimo and Sidney B.C.
Objectives of the Requirement
Supply two (2) resources, one (1) for each of the regional office locations to provide internal and external courier and mail services.
Provide internal and external courier services Monday to Friday inclusive excluding statutory holidays and federal government holidays between 12:30 p.m. and 3:30 p.m.
Requirements
Tasks, Activities, Deliverables and Milestones
Receiving incoming and processing internal and outgoing mail
Receive, sort, route, control and distribute incoming mail and parcels from private companies and from Canada Post.
Re-address and or redirect improperly and or incorrectly addressed incoming mail.
Receive, sort, route, control and distribute internal mail from all sectors in accordance with instructions provided and place it in the correct bins for pick up.
Respond to general queries over the telephone and over the counter.
Ensure correct postage is applied to all outgoing letter mail using mail machine, postage meter, and scale in accordance with standards set by Canada Post.
Process all outgoing courier and parcels (Priority Post, Parcel Post, etc.) maximum 25 kg per parcel, using the Electronic Shipping Tool (EST) in accordance with Canada Post and Fisheries and Oceans Canada departmental guidelines, regulations and standards.
Analyzing, on an on-going basis, operational activities and client satisfaction levels to identify inefficiencies and to determine potential areas of improvement.
Ensure that items from the mail room at the regional Fisheries and Oceans Canada offices are posted on notice boards and bulletin boards for Fisheries and Oceans Canada
Location:
Site #1:
Fisheries and Oceans Canada located at 3190 Hammond Bay Road, Nanaimo B.C.
Site #2:
Fisheries and Oceans Canada located at 9860 West Saanich Road, Sidney B.C
Security Requirement
It is a condition that, prior to performance of any obligation under any contract resulting from this RFP, the Contractor and sub-contractors and their employees assigned to the performance of such contract will be security cleared by the federal government at the Reliability level.
