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Canada Revenue Agency

SERVICES PROFESSIONNELS EN INFORMATIQUE CENTRÉS SUR LES TÂCHES (SPICT)

Request for Proposal (RFP)
Estimated value
Not disclosed
Deadline
July 8, 2019
Published
June 21, 2019
Type
Services
Explore similarOntario

Full description

The Canada Revenue Agency requires up to two (2) Senior System Administrators to assist in the design and implementation of an enterprise ITSM tool suite, its migration through the lower states and deployment into the new Production environment.
The Contractor will:• Upgrade CRAs enterprise ITSM tool (SMART) to the more current and stable version of BMC Remedy (9.1.04) on the new SSC Next Generation platform (the current platform is end-of-life);• Sunset the IT support tool, Service Desk, and any other peripheral ITSM applications made redundant by the upgrade.

Bidders must submit a bid for all resource categories
The work is currently not being performed by a contracted resource

Security Requirement: Canada Revenue Agency SRCL applies
Minimum Corporate Security Required: Designated Organization Screening (DOS)
Minimum Resource Security Required: Reliability

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Basic information

Reference
PW-19-00879160
Solicitation no.
1000346551
Buyer
Canada Revenue Agency
Notice type
Request for Proposal
Method
Competitive - Open bidding
Procurement category
*SRV
Trade agreements
*North American Free Trade Agreement (NAFTA) *Canada-Panama Free Trade Agreement *Agreement on Internal Trade (AIT) *Canada-Chile Free Trade Agreement (CCFTA) *World Trade Organization Agreement on Government Procurement (WTO GPA) *Canada-Peru Free Trade Agreement (CPFTA) *Canada-Colombia Free Trade Agreement
Estimated value
Not disclosed
Source
canadabuys

Classification & terms

GSIN
*D302A — *Informatics Professional Services

Delivery & regions

Province
Ontario
Regions of delivery
*National Capital Region (NCR)

Key dates

Published
June 21, 2019
Closes
July 8, 2019
Amendment no.
000

Contact

End-user
Canada Revenue Agency
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Award history

10 past awards in this classification and 0 likely incumbents from this buyer. Pro shows who won and for how much.

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