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← All tenders
Department of Public Works and Government Services (PSPC)

Solution de gestion des cas et des relations avec la clientèle

Other
Estimated value
Not disclosed
Deadline
May 6, 2026
Published
March 3, 2026
Type
Services
Explore similarEngineering and Research and Technology Based ServicesQuebec
Awarded
This contract has been awarded. Details are drawn from the federal award notice for this solicitation.
Winning supplier
Deloitte Inc.
Contract value
CAD $3.6M
Award date
2026-07-10
Supplier location
Toronto, Ontario
Request for Proposal

Full description

AMENDMENT TO CLOSING TIME: Please disregard the SAP Business Network posting response closing time and CanadaBuys posting closing time. Unless specified otherwise in the tender opportunity, all required supporting documentation and responses must be submitted by May 6, 2026 at of 14:00 EDT. All responses submitted after 14:00 EDT will result in the submission being declared non-responsive. Participation in this bid solicitation is limited to Qualified Supplier Partnerships (QSPs) that remain qualified under ITQ#E60ZM-241989 and the bid solicitation documents will only be shared with these QSPs. This bid solicitation is being issued to satisfy the requirement of Public Works and Government Services Canada (PWGSC), on behalf of PWGSC’s Human Capital Management Solution Branch, for a Case and Client Relationship Management (CCRM) Solution. PWGSC is seeking to award up to two separate Contracts; one Contract to a CTV who will provide, operate and maintain a secure Service and one Contract to a SI to configure and implement the CMP into production.

AI Analysis

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Basic information

Reference
WS4585755327-Doc5583622601
Solicitation no.
WS4585755327
Buyer
Department of Public Works and Government Services (PSPC)
Notice type
Request for Information
Method
Competitive - Open bidding
Procurement category
*SRV
Trade agreements
*None
Estimated value
Not disclosed
Source
canadabuys

Classification & terms

UNSPSC
UNSPSC 81000000 — Engineering and Research and Technology Based Services

Delivery & regions

Province
Quebec
Regions of delivery
*Canada

Key dates

Published
March 3, 2026
Closes
May 6, 2026
Amendment no.
020

Contact

End-user
Department of Public Works and Government Services (PSPC)
Sign up free to see the contact details

Likely incumbents

(5)

Suppliers who have won similar work from this buyer before.

  1. 1
    EASTPOINT ENGINEERING LIMITED
    14 contracts won· latest September 16, 2026
    CAD $3M
    total awarded
  2. 2
    CBCL Limited
    11 contracts won· latest March 11, 2026
    CAD $1.7M
    total awarded
  3. 3
    WSP Canada Inc.
    9 contracts won· latest July 9, 2026
    CAD $17.2M
    total awarded
  4. 4
    Republic Architecture Inc.
    9 contracts won· latest July 27, 2026
    CAD $4.3M
    total awarded
  5. 5
    EBSCO Canada Ltd.
    9 contracts won· latest October 8, 2025
    CAD $2.8M
    total awarded

EASTPOINT ENGINEERING LIMITED is the most likely incumbent, based on how often and how recently they have won this buyer’s work in this category. To displace them, expect to need a clearly stronger proposition or price.

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