SOLUTION LOGICIELLE DE GESTION DES CAS

Trade Agreement: WTO-AGP/NAFTA/AIT/Canada-Peru
FTA/Canada-Colombia FTA
Tendering Procedures: All interested suppliers may submit a bid
Attachment: YES (MERX) Electronic
Competitive Procurement Strategy: Best Overall Proposal
Comprehensive Land Claim Agreement: No
Nature of Requirements:
File Number: EN578-130092/B
Title: Case Management Software Solution
Officer: Denise Jalbert
Telephone Number: (819) 956-1083
E-mail: d••••••••@••••••••.••.ca

NATURE OF PROPOSED PROCUREMENT
Canada requires a commercially available Case Management
Software Solutions in order to implement a robust, flexible, and
open software platform from which to quickly deliver and support
individual business units within federal entities. The goal of
this initiative is to provide common and shared case management
solutions within the federal government.

The Case Management Software Solution may be implemented in
various areas which may include but not limited to Contracts and
Grants Management (outreach, application, eligibility,
administration, management, audit and evaluation, monitoring and
reporting); Courts/Judicial Management (registration,
intake/identification, knowledge base, scheduling, appeals
management, issues management, monitoring, and case tracking);
Compliance Management (registration, intake/identification,
monitoring, occurrence management, inspections, licensing,
certification and reporting); Entitlement Case Management
(intake, eligibility, case workflow, entitlement calculation,
contract management, monitoring and payment); Client Service
(communication, service inititation, contact centre, knowledge
base, sales, channel management, inquiries, case tracking);
Investigations (communications, correspondence, scheduling,
monitoring and reporting) and any other context that Canada sees
fit.

The deliverables under this bid solicitation will include User
licenses to use the Licensed Software up to Canada-wide Entity
License, One-year Warranty, Maintenance and Support Services for
Licensed Software, Software Documentation, and professional
services. Professional services to be requested under task
authorizations will be limited to installing the Licensed
Software into two or more distinct environments (in accordance
with an approved Installation Plan by Canada) for the purpose of
creating a functioning development environment. Canada will use
other procurement vehicles to acquire services to configure,
tailor and deploy the Licensed Software to meet the needs of
each Business Unit.
IMPORTANT NOTE: It is intended to result in the award of a
contract for a maximum of two years, plus seven one-year
irrevocable option(s) allowing Canada to extend the term of the
contract. Any resulting contract may be used by any Government
Department, Departmental Corporation or Agency, or other body of
the Government of Canada (including all those described in the
Financial Administration Act, as amended from time to time)
(each a "Client") to acquire User Licenses and related
Maintenance and Support Services.
The documents are available through the Government Electronic
Tendering System provided by MERX.

Delivery Date: Above-mentioned

The Crown retains the right to negotiate with suppliers on any
procurement.

Documents may be submitted in either official language of Canada.