NOTICE OF PROPOSED PROCUREMENT (NPP)
For
TASK BASED INFORMATICS PROFESSIONAL SERVICES (TBIPS)
GSIN D302A: Informatics Professional Services
Reference Number:
1000214274
Solicitation Number:
1000214274
Organization Name:
Department of Crown-Indigenous Relations and Northern Affairs Canada (CIRNAC)
Solicitation Date:
2019-10-22
Closing Date:
2019-11-06 02:00 PM Eastern Daylight Saving Time EDT
Anticipated Start Date:
2019-12-01
Estimated Delivery Date:
Throughout contract period
Estimate Level of Effort:
335 days per resource
Contract Duration:
The contract period will be from the date of contract award to March 31, 2020 with option to extend the contract period for up to one (1) additional one-year period.
Solicitation Method:
Competitive
Applicable Trade Agreements:
NAFTA, CCFTA, CFTA, CPFTA, CColFTA and CPanFTA.
Comprehensive Land Claim Agreement Applies:
No
Number of Contracts:
1Contract
Requirement Details
Tendering Procedure: Selective Tendering
This requirement is open to the selected Suppliers currently holding TBIPS Supply Arrangement who qualified under Tier 1 for services in the Western Region for the following category:
·One (1) - B.10 Help Desk Specialist - Intermediate (Level 2)
The following SA Holders have been invited to submit a proposal:
4165047 CANADA INC., INNOVISION CONSULTING INC., IN JOINT VENTURE
Advanced Chippewa Technologies Inc.
Contract Community Inc.
Coradix technology Consulting Ltd.
Dalian Enterprises and Coradix Technology Consulting, in Joint Venture
Donna Cona Inc.
Emerion
IT/Net - Ottawa Inc.
Maplesoft Consulting Inc.
MDA Systems Ltd.
NATTIQ INC.
PrecisionIT Inc,IDS Systems Consultants Inc., PrecisionERP Incorporated, in JOINT VENTURE
Pricewaterhouse Coopers LLP
Solutions Moerae Inc
TRM Technologies Inc.
Description of Work
Background:
Indian Residential Schools Adjudication Secretariat (IRSAS), Regina of Crown-Indigenous Relations and Northern Development of Canada (CIRNAC) manages and supports user Information Technology (IT) equipment, through an ITIL Helpdesk model (Remedy System) which is managed by the National Service Desk of ISC for ISC and CIRNAC.
Objective(s):
The objective of the requested IT service is to provide IRSAS Regina, Sk with the appropriate resource to support IRSAS Regina internal business operations for the help desk (second level support— per CIRNAC "Full Service Support Model" described in the IT Operating environment above)
IT Operating Environment
The computer operations environment provides personnel with reliable access to information resources, computer hardware and end user support. Full support services are required during core business hours. The IRSAS Regina for CIRNAC in Regina, SK has approximately 100 PC users.
Workstations include Tier 1 systems, such as Lenovo, HP, Dell systems running Microsoft Windows 7 under a secured managed environment. The laptops are Lenovo, Dell, and/or HP hardware. Approximately one tenth of desktops and laptops are normally replaced annually. All desktops and laptops carry a minimum 3-year manufacturer's warranty support service.
In the regional operating environments, helpdesk support requires knowledgeable resources to understand the technical environment to include network supports (communication to HQ technical support and onsite expertise). Upcoming changes include moving from Microsoft Windows 7 to Windows 10 and CIDM to GCDOCS. IRSAS Regina employs a "Full Service Support Model" where all IT requests are made to the National Service Desk and then assigned to a local on-site technician for trouble-shooting and resolution.
As a result, CIRNAC requires 1 Help Desk Specialist – Level 2.
-Bidders must submit a bid for this resource category.
Security Requirement: Common PS SRCL #19 applies
Minimum Corporate Security Required: Secret
Minimum Resource Security Required: Secret
Contract Authority
Name: Jean-Damascene Gasake
Phone Number: 819-934-6301
Email Address: j••••••••@••••••.ca
Inquiries
Inquiries regarding this RFP requirement must be submitted to the Contracting Authority named above. Request for Proposal (RFP) documents will be e-mailed directly from the Contracting Authority to the Qualified Supply Arrangement Holders who are being invited to bid on this requirement. BIDDERS ARE ADVISED THAT “BUYANDSELL.GC.CA” IS NOT RESPONSIBLE FOR THE DISTRIBUTION OF SOLICITATION DOCUMENTS. The Crown retains the right to negotiate with any supplier on any procurement. Documents may be submitted in either official language.
NOTE: Task-Based Informatics Professional Services (TBIPS) Method of Supply is refreshed three (3) times per year. If you wish to find out how you can be a “Qualified SA Holder”, please contact R••••••••@•••••.••.ca
