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← All tenders
Department of Transport (TC)

Stratégie de modèle organisationnel de centre de contact

Supply arrangement
Estimated value
Not disclosed
Deadline
September 26, 2025
Published
August 22, 2025
Type
Services
Explore similarManagement and Business Professionals and Administrative ServicesOntario

Full description

Transport Canada (TC) has a requirement for the development of a contact centre organizational model strategy.

AI Analysis

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Basic information

Reference
cb-128-45113399
Solicitation no.
T8080-250149
Buyer
Department of Transport (TC)
Notice type
RFP against Supply Arrangement
Method
Competitive - Selective tendering
Procurement category
*SRV
Trade agreements
*Canadian Free Trade Agreement (CFTA) *Canada-Honduras Free Trade Agreement *Canada-Panama Free Trade Agreement *Canada-Colombia Free Trade Agreement *Canada-Korea Free Trade Agreement (CKFTA) *World Trade Organization Agreement on Government Procurement (WTO GPA) *North American Free Trade Agreement (NAFTA)
Estimated value
Not disclosed
Source
canadabuys

Classification & terms

UNSPSC
UNSPSC 80000000 — Management and Business Professionals and Administrative Services

Delivery & regions

Province
Ontario
Regions of delivery
*Canada
Contract term
October 1, 2025 → March 31, 2026

Key dates

Published
August 22, 2025
Closes
September 26, 2025
Amendment no.
002

Likely incumbents

(5)

Suppliers who have won similar work from this buyer before.

  1. 1
    S.I. Systems ULC
    2 contracts won· latest April 6, 2026
    CAD $4M
    total awarded
  2. 2
    TEKsystems Canada Corp.
    1 contract won· latest July 3, 2025
    CAD $4.6M
    total awarded
  3. 3
    Ramboll Canada Inc.
    1 contract won· latest January 19, 2026
    CAD $4.5M
    total awarded
  4. 4
    Experis Canada Inc.
    1 contract won· latest November 28, 2025
    CAD $3.3M
    total awarded
  5. 5
    S.i. Systems
    1 contract won· latest March 16, 2026
    CAD $1.9M
    total awarded

S.I. Systems ULC is the most likely incumbent, based on how often and how recently they have won this buyer’s work in this category. To displace them, expect to need a clearly stronger proposition or price.

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