The department of Natural Resources Canada (NRCan) has a requirement for a vendor to support the which began in the Fall of 2018. The upgrade of Axios assyst to Version 11 will make use of the enhanced web interface, provide multi-lingual support and reconfigure the Configuration Management Database to better align with NRCan’s vision, business objectives and IT Service Management maturity. The work will involve the following activities:
Requirements Gathering and Project Management
Communications
Integration
Transition
Improvement
Production support
Training Support
Help with pre-production support
Optional Years: Improvement Activities, software review, enhancements and improving service department process, on-boarding new service lines. Implement and configure change management, problem management, knowledge management and service management.
The buyer plans to award this contract to a named supplier without competition. If your business can do this work, send a statement of capabilities to the contracting authority before May 6, 2021. If it qualifies, the buyer must open a full competition.
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