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Agriculture and Agri-Food Canada

Gestion des Services de Technologie

Request for Proposal (RFP)
Estimated value
Not disclosed
Deadline
September 24, 2018
Published
September 7, 2018
Type
Services
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Full description

The Information Systems Branch (ISB) in Agriculture and Agri-food Canada (AAFC) requires the services of IM/IT professionals experienced in the transformation of Information Technology Service Management (ITSM), in order to support AAFC personnel and project teams in the evolution of the IT Client Services (ITCS) division into a high-performance service support organization. These services shall support ITCS in delivering enhanced capabilities to its clients through the optimization of the Service Desk and Deskside functions; streamlined, standardized escalation and resolution processes; and staff training.
This requirement is to establish a contract with a qualified Supply Arrangement (SA) Holder to provide as and when requested services to support the ITCS in the NCR.

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Basic information

Reference
PW-18-00842059
Solicitation no.
01B68-18-0019
Buyer
Agriculture and Agri-Food Canada
Notice type
Request for Proposal
Method
Competitive - Selective tendering
Procurement category
*SRV
Trade agreements
*World Trade Organization Agreement on Government Procurement (WTO GPA) *Canada-Colombia Free Trade Agreement *North American Free Trade Agreement (NAFTA) *Canada-Chile Free Trade Agreement (CCFTA) *Canada-Panama Free Trade Agreement *Canadian Free Trade Agreement (CFTA) *Canada-Peru Free Trade Agreement (CPFTA)
Estimated value
Not disclosed
Source
canadabuys

Classification & terms

GSIN
*D302A — *Informatics Professional Services

Delivery & regions

Province
Ontario
Regions of delivery
*National Capital Region (NCR)

Key dates

Published
September 7, 2018
Closes
September 24, 2018
Amendment no.
000

Contact

End-user
Agriculture and Agri-Food Canada
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Award history

10 past awards in this classification and 0 likely incumbents from this buyer. Pro shows who won and for how much.

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