Les facteurs affectant l’offre active de service en personne dans les deux langues officielles au sein des institutions fédérales et les moyens de remédier aux lacunes

The Office of the Commissioner of Official Languages (the Office of the Commissioner) would like to consult front-line employees, as well as supervisors and managers, to better understand the dynamics underlying direct contact between employees and clients and the surrounding factors that have an impact on active offer of service in both official languages. The Office of the Commissioner would also like to consult high-ranking executives to identify possible solutions to this problem.