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Department of Employment and Social Development (ESDC)

REQUEST FOR INFORMATION FOR A USER TESTING AND RESEARCH PLATFORM FOR EMPLOYMENT AND SOCIAL DEVELOPMENT CANADA

Request for Information (RFI)
Estimated value
Not disclosed
Deadline
September 8, 2026
Published
August 10, 2026
Type
Services
Explore similarInformation Technology Broadcasting and TelecommunicationsQuebec

Full description

ESDC requires a cloud-based, Commercial-Off-The-Shelf (COTS) Software-as-a-Service (SaaS) User Testing and Research Platform (the “Platform”) to plan, execute, analyze, and store user research and usability testing in French and English across programs and digital products—supporting evidence-based service and product decisions.
The Platform will help user researchers and designers within the department improve navigation and user flow of web content and validate design concepts while enabling secure data handling, accessibility-compliant participant experiences, and integrations with existing collaboration and analytics tools.

Selection criteria

Not applicable

AI Summary

ESDC requires a cloud-based, Commercial-Off-The-Shelf (COTS) Software-as-a-Service (SaaS) User Testing and Research Platform (the “Platform”) to plan, execute, analyze, and store u...

AI Analysis

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Basic information

Reference
cb-237-59677578
Solicitation no.
100031622
Buyer
Department of Employment and Social Development (ESDC)
Notice type
Request for Information
Method
Competitive - Open bidding
Procurement category
*SRV
Trade agreements
*None
Estimated value
Not disclosed
Source
canadabuys

Classification & terms

UNSPSC
UNSPSC 43000000 — Information Technology Broadcasting and Telecommunications

Delivery & regions

Province
Quebec
Regions of opportunity
*National Capital Region (NCR)
Regions of delivery
*Canada

Key dates

Published
August 10, 2026
Closes
September 8, 2026
Amendment no.
001
Amendment date
August 25, 2026

Contact

Contact
M•••• S•••••
Email
n••••••••@••••••••.••.ca
Address
••• •••••••• •• •••••••, ••••••••, ••••••, ••••••, ••••••
Sign up free to see the contact details

Documents

(1)
Complete source record(32)
Title
REQUEST FOR INFORMATION FOR A USER TESTING AND RESEARCH PLATFORM FOR EMPLOYMENT AND SOCIAL DEVELOPMENT CANADA
Reference number
cb-237-59677578
Amendment number
001
Solicitation number
100031622
Publication date
2026-08-10
Tender closing date
2026-09-08T14:00:00
Amendment date
2026-08-25
Tender status
Open
Unspsc
*43230000 *81162000
Unspsc description
*Software *Cloud-based software as a service
Procurement category
*SRV
Notice type
Request for Information
Procurement method
Competitive - Open bidding
Selection criteria
Not applicable
Trade agreements
*None
Regions of opportunity
*National Capital Region (NCR)
Regions of delivery
*Canada
Contracting entity name
Department of Employment and Social Development (ESDC)
Contracting entity address line
140 Promenade du Portage
Contracting entity address city
Gatineau
Contracting entity address province
Quebec
Contracting entity address postal code
K1A0J9
Contracting entity address country
Canada
Contact info name
M•••• S•••••
Contact info email
n••••••••@••••••••.••.ca
Contact info address line
••• •••••••• •• •••••••
Contact info city
••••••••
Contact info province
••••••
Contact info postalcode
••••••
Contact info country
••••••
Attachment
https://canadabuys.canada.ca/sites/default/files/webform/tender_notice/103019/100031622-rfi-amd-1_1.pdf,https://canadabuys.canada.ca/sites/default/files/webform/tender_notice/103019/100031622-sow.pdf,https://canadabuys.canada.ca/sites/default/files/webform/tender_notice/103019/100031622-rfi.pdf
Tender description
ESDC requires a cloud-based, Commercial-Off-The-Shelf (COTS) Software-as-a-Service (SaaS) User Testing and Research Platform (the “Platform”) to plan, execute, analyze, and store user research and usability testing in French and English across programs and digital products—supporting evidence-based service and product decisions. The Platform will help user researchers and designers within the department improve navigation and user flow of web content and validate design concepts while enabling secure data handling, accessibility-compliant participant experiences, and integrations with existing collaboration and analytics tools.

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