Objective:To provide AFF with access to credit reporting services and automated monitoring services, on bothNational and International commercial businesses and individual databases.
Requirement:The program’s necessity for access to a wide variety of credit reporting, investigative and automated monitoring services, for a portfolio of approximately 500-1000 commercial or individual accounts (only on occasion), will require the Contractor to:
Provide toll-free direct dial customer service call site, staffed by trained customer service representatives, that is accessible between the hours of 08h00 and 18h00 Eastern, Monday to Fridays, excluding holidays.
Provide credit investigation and reporting services, with access on or off-line and available in bothEnglish or French, such as:
Verification of trade references, bank references and other information
Verification from multiple sources
Principal interviews
Public record search
Business principal data
US credit reports
International reports
