1. INTRODUCTION
Public Safety Canada (PS) requires the professional services of a qualified company (hereafter referred to as Contractor) to provide a secure hosting environment (service) with narration/audio and animation for existing IM/IT Security awareness training modules and possible further development on an as-and-when -requested basis through the use of task authorization, as identified below.
2. BACKGROUND
PS Chief Information Officer Directorate (CIOD) is responsible to provide IM/IT Security awareness to all departmental employees and any other approved network users to ensure that the security of our departmental information and IT assets is maintained and that the integrity, availability and confidentiality of our business systems and services which rely on our IT infrastructure meet our departmental requirements.
As part of our commitment to ensuring we provide appropriate IM/IT Security Training and Awareness, PS CIOD has developed 5 online IM/IT Security awareness modules which were previously provided by way of a hosting service with narration/audio and animation through a contract for professional services with a service provider.
In order to continue our current service offering with a possible content expansion, PS CIOD requires the professional services of a qualified company to provide interactive hosting services on their site that includes narration/audio and animation beginning as soon after contract award as possible.
3. ROLES AND RESPONSIBILITIES
3.1 The solution provider shall provide secure hosted services including narration/audio and animation for interactive IM/IT Security awareness training modules based on content provided by PS, including:
a. management of user accounts and course access;
b. presentation of interactive IM/IT Security awareness training modules (including narration/audio and animation) for PS authorized users;
c. an easily-accessible service via URL, with the ability for the user to self-register quickly and easily;
d. a secure hosting environment to ensure that content is only accessible to PS-approved users;
e. quizzes, activities and evaluations throughout each module to help the user assess their knowledge on the subject matter and promote retention of information;
f. user progress tracking, allowing the user to complete each module in more than one session without requiring the user to restart the module from the beginning;
g. statistics in the number of users that have started and completed each of the modules, as well as quiz results per user and quiz results per question;
h. bilingual, English and French, narration/audio and animation
3.2 The Contractor must ensure the solution provided meets relevant GC policies, standards and guidance, including Web Standards. These are available at (http://www.tbs-sct.gc.ca/ws-nw/index-eng.asp)
3.3 PS will provide:
a. all content for the IM/IT Security awareness training modules, including quizzes/activities/evaluations etc.
b. guidance on department policy and standards requirements for branding, web services, etc. as required
NOTE: These roles and responsibilities apply to both the work done under the initial contract and the work done through Task Authorizations.
3. Period of Work
(a) The “Contract Period” is the entire period of time during which the Contractor is obliged to perform the
Work, which includes:
(i) The “Initial Contract Period”, which begins on the date the Contract is awarded and ends one (1) year later with two (2) irrevocable option year period.
(ii) The period during which the Contract is extended, if Canada chooses to exercise any
options set out in the Contract.
(b) Option to Extend the Contract:
(i) The Contractor grants to Canada the irrevocable option to extend the term of the Contract by (2) two additional 12 month period under the same terms and conditions. The Contractor agrees that, during the extended period of the Contract, it will be paid in accordance with the applicable provisions set out in the Basis of Payment.
(ii) Canada may exercise this option at any time by sending a written notice to the Contractor before the expiry date of the Contract. The option may only be exercised by the Contracting Authority, and will be evidenced, for administrative purposes only, through a formal contract amendment.
5. Evaluation Procedures:
Proposals will be evaluated in accordance with the Evaluation Procedures and Criteria specified in Part 5.
(a) Bids will be assessed in accordance with the entire requirement of the bid solicitation including the technical and financial evaluation criteria.
(b) An evaluation team composed of representatives of Canada will evaluate the bids.
The evaluation team reserves the right but is not obliged to perform any of the following:
a) Seek clarification or verify any or all information provided by the Bidder with respect to this RFP;
b) Contact any or all of the references supplied and to interview, at the sole costs of the Bidder, the Bidder and/or any or all of the resources proposed by the Bidder to fulfill the requirement, on 48 hours’ notice, to verify and validate any information or data submitted by the Bidder.
Contractor Selection Method is outlined in Part 5 Section 2.
