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Department of Employment and Social Development (ESDC)

Soutien à la mise en œuvre de la revitalisation de la gestion de service informatique (ITSM) et de l'initiative de migration vers le cloud

Request for Proposal (RFP)
Estimated value
Not disclosed
Deadline
June 15, 2026
Published
May 29, 2026
Type
Services
Explore similarEngineering and Research and Technology Based Services
Awarded
This contract has been awarded. Details are drawn from the federal award notice for this solicitation.
Winning supplier
ISG Search Inc.
Contract value
CAD $2.7M
Award date
2026-08-14
Supplier location
Toronto, Ontario
Request for Proposal

Full description

The objective of this engagement is to develop and execute a structured, phased ITSM modernization program that:
1. Modernizes the ITSM platform (upgrade BMC to cloud SaaS or evaluate alternatives such as ServiceNow, GLPI, etc.).
2. Establishes a robust, trusted CMDB supported by formalized ETL processes and enhanced discovery (including SSC data centres and public cloud providers).
3. Implements and matures core ITIL practices aligned with departmental priorities and governance.
4. Retires legacy ITSM tools and decouples notifications/escalations from WebDirect.
5. Integrates ITSM with SSC Onyx and other enterprise reporting/BI services.
6. Lays the foundation for safe, governed use of analytics and AI capabilities.

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Basic information

Reference
cb-409-84106114
Solicitation no.
100032250
Buyer
Department of Employment and Social Development (ESDC)
Notice type
Request for Proposal
Method
Competitive - Selective tendering
Procurement category
*SRV
Trade agreements
*Canada-Colombia Free Trade Agreement *Canada-Korea Free Trade Agreement (CKFTA) *World Trade Organization Agreement on Government Procurement (WTO GPA) *Canada-Peru Free Trade Agreement (CPFTA) *Canada-Panama Free Trade Agreement *Canada-Chile Free Trade Agreement (CCFTA) *Comprehensive and Progressive Agreement for Trans-Pacific Partnership (CPTPP) *Canadian Free Trade Agreement (CFTA) *Canada-UK Trade Continuity Agreement (Canada-UK TCA) *Canada-Ukraine Free Trade Agreement (CUFTA) *Canada-Honduras Free Trade Agreement *Canada-European Union Comprehensive Economic and Trade Agreement (CETA)
Estimated value
Not disclosed
Source
canadabuys

Classification & terms

UNSPSC
UNSPSC 81000000 — Engineering and Research and Technology Based Services

Delivery & regions

Regions of delivery
*National Capital Region (NCR)
Contract term
August 3, 2026 → August 2, 2028

Key dates

Published
May 29, 2026
Closes
June 15, 2026
Amendment no.
001

Award history

0 past awards in this classification and 5 likely incumbents from this buyer. Pro shows who won and for how much.

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